Customer Support Representative
Beijing, China
Customer Success – Customer Success (AM) /
Full time /
On-site
Join our dynamic International Support Team at Xsolla and play a pivotal role in ensuring seamless experiences for our global user base. As part of our multilingual support team, you'll have the exciting opportunity to assist gamers and partners around the world, helping resolve issues and build lasting relationships. If you're empathetic, love helping people, and enjoy problem-solving, this is your chance to contribute to the gaming industry in a meaningful way. Work alongside passionate professionals, interact with game developers, and make a real impact on the gaming community!
RESPONSIBILITIES
- Assist players with payment and purchase issues across various communication channels (email, live chat, etc.).
- Provide support in English and Mandarin/Chinese, ensuring that players and partners feel heard and understood.
- Collaborate with game developers and other internal teams to resolve issues and ensure smooth player experiences.
- Handle multilingual requests and inquiries, quickly identifying and troubleshooting problems.
- Monitor system performance and escalate technical issues to relevant departments.
- Work efficiently within a team, providing timely updates on support cases and ensuring players' needs are met.
REQUIREMENTS
- A native Mandarin/Chinese speaker and fluent in English, with strong communication skills.
- A natural problem-solver who enjoys helping people and providing excellent customer service.
- Working a fixed 10 AM to 6 PM shift, Monday to Friday.
- Strong multitasking skills and the ability to quickly absorb and utilize large amounts of information.
- Able to explain difficult concepts in a clear and easy-to-understand way to users, partners, and teammates.
- Fresh graduates are welcome to apply, provided you have the right attitude and eagerness to learn.
- Ability to work in a fast-paced environment and remain calm under pressure.
PREFERRED:
● Prior experience in customer support roles is an advantage.
● Proficiency in additional foreign languages is a bonus.
● Strong team player with a proactive mindset, able to find creative
solutions to user challenges.
BENEFITS:
Convenient working tools:
Mac laptop + any additional equipments for your efficient work
Professional growth:
Exchange of experience between employees within the company
Opportunity for professional growth within the company and department
Obtaining expertise in various areas and products of the company
More perks
Possibility of flexible work arrangement
Access to the corporate library
Health & dental insurance
No dress code
Comfortable and new office environment
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