UX Researcher

Product Design Team /
The Xsolla UX Research team is looking for a Junior UX Researcher to work on the company's innovative products that connect millions of users and games worldwide. We help players get the fastest return on their game investment. And for games, we help attract more players around the world. 1000+ developers and publishers trust and use Xsolla to help run their video game businesses levelling up the gamer experience.If you're full of ambition, not afraid of difficult tasks, fluent in Chinese and English, and ready to play a crucial role in comprehending and elevating user experiences, this position is for you. Let’s cater to the diverse needs of our global players and game development companies together! 


    • Collaborate closely with cross-functional teams, including product managers, designers, and developers, to identify areas for research and cultivate a collaborative environment.
    • Conduct usability studies, interviews, and surveys. Uncover user insights, including needs, pain points, behaviors, tasks, and preferences of both game development companies and players.
    • Advocate for a user-centric culture within the organization, emphasizing the value of user research and ensuring its seamless integration into decision-making processes. Fuel the team's passion for a client-centric approach, instilling the belief that understanding and prioritizing the client's perspective are fundamental to delivering exceptional user experiences.
    • Experiment and introduce innovative research methodologies to continuously raise the standard of user research within the company. Stay at the forefront of industry trends and emerging technologies impacting the UX landscape. 
    • Close collaboration with a Senior UX Researcher. You will conduct both collaborative and independent research under the guidance of the Senior UX Researcher.
    • You will conduct interviews with our B2B clients and partners both in person and online.


    • Minimum of 6 months of hands-on experience as a UX researcher, preferably in e-commerce, B2B ecosystems, digital products, or related to the game development sphere.
    • Fluency in Chinese and English, both in verbal and written forms. Knowledge of the Chinese language will help you communicate more effectively with our partners and clients. High proficiency in English will ensure that the findings are clearly understood and impactful across our diverse, international teams.
    • Experience in qualitative and quantitative research, as well as an interest in learning new methodologies and frameworks.
    • Proven ability to collaborate effectively with cross-functional teams, including product managers, designers, and developers.
    • As you will need to conduct face-to-face interviews with our partners and clients, we'll be delighted to meet with candidates from Beijing.
    • We will ask you to complete a test assignment and then present it to our team.


    • Experience conducting user research on a Chinese market with the understanding of regional differences in user behavior and preferences.
    • Previous experience or familiarity with the gaming industry, including an understanding of the unique challenges and opportunities within this space.
    • Previous experience working with the Design Thinking and the ability to immerse stakeholders in the essence of a client-centric approach, showcasing how such strategies can substantially drive business success.
    • Bachelor’s or Master’s degree in Human-Computer Interaction, Psychology, Design, Computer Science or a related field. Relevant certifications are a plus.
    • Familiarity with Agile methodologies and the ability to adapt research processes to fit an Agile development environment