Ingénieur Support Ops (H/F)

Paris, France /
Tech – Support /
Full Time
A leading Pan European lending and payment (“Buy Now Pay Later” solutions) platform in Europe, Younited has granted over 3Bn€ loans to 500k+ households since inception in December 2011 across five countries (France, Italy, Spain, Germany and Portugal), has over 1Bn€ Asset under Management and generates over 40m€ revenues in 2020.

Launched as a pure B2C platform in December 2011, Younited has been developing since December 2018 its B2B solutions, under the brand Younited Business Solutions, allowing financial institutions and e-merchants to offer its solutions to their clients.

Its advanced scoring and credit underwriting technologies allow to offer the easiest and fastest 100% online credit / “Buy Now Pay Later” application. As part of these technologies, Younited is the undisputable leader in Europe on leveraging PSD2 / open banking enabled banking transactional data in its risk & scoring technologies.

Younited is the only European lending and payment platform to be fully authorized and regulated as a Credit Institution. Its innovative refinancing model allows professional qualified investors (both individuals and legal entities: companies, insurers, foundations, pension funds, etc.) to directly finance consumer loans (see below for further details).

The company has raised more than 330m€ in equity since launch, has passported its license in 10 countries (France, Italy, Spain, Portugal, Germany, Poland, Romania, Belgium, Netherlands and Austria) and employs c. 500 staff in Paris, Rome, Barcelona, Lisboa and Berlin – of which 160+ in the fields of data science, engineering and software development.

Younited BtoB activity is growing thanks to two types of partnership offers:
- Younited Credit, designed for banks, fintechs and insurers who wish to develop or improve a credit actity
- Younited Pay, designed for retailers, telcos, e-merchands who wish to offer to their customers the simplest method to pay in instalments

N26, Free, Bpifrance, Orange Bank, Fortuneo, Lydia & Microsoft already trust us and several partnerships are about to be launched.


📋 Contexte

Dans un contexte de forte croissance et de développement à l’international, Younited Credit cherche à renforcer son équipe Tech en recrutant en CDI un/une "Ingénieur Support applicatif Technique & Fonctionnel de niveau 2".

🚀 Tes Missions

    • Garantir le bon fonctionnement des applications internes, des services exposés à l'extérieur, et de l'infrastructure technique de production, le tout en France et à l’international
    • Prendre en charge les tickets / incidents de niveau 2, escaladés par l'équipe support de niveau 1 (Analyse de log, mise en place de workaround, spécification de bug, coordination sur incident)
    • Collaborer avec les équipes de développement et les équipes d’infrastructures sur les tickets de niveau 3
    • Administrer les solutions de reporting SSRS / PowerBI, dans des environnements SQL et datalake GCP
    • Administrer les objets Azure (SQL, Cosmos, Storage, Azure AD, App, etc...)
    • Accompagner les développeurs sur le processus CI/CD
    • Rédiger les procédures à destination de l'équipe support de niveau 1
    • Collaborer à la rédaction de post mortem
    • Participation aux astreintes

🤓 Ton Profil

    • SQL (maitrise)
    • Script (connaissances d’un langage parmi Powershell, Python, shell)
    • Notion de développement (connaissances de C# pour lecture de code et stack trace serait un plus)
    • Connaissances d'Azure Application InSights
    • Connaissances de GIT
    • Connaissances du processus de CI/CD
    • Connaissances d'un outils de IaC type Terraform ou équivalent
    • Connaissances de l'administration de SQL Server
    • Expérience sur un environnement cloud (Azure de préférence, AWS, GCP)
    • Expérience en support applicatif
    • Expérience en environnement Agile
    • Anglais professionnel
    • Tu aimes les challenges, l’esprit entrepreneurial, et le dynamisme des start’up
    • Tu es adaptable et force de proposition
    • Tu es autonome, réactif(ve) et tu as une bonne gestion du stress et des priorités
    • Tu as un grand sens du service et tu es un(e) bon(ne) communiquant(e)
    • Tu es prêt(e) à nous rejoindre dès que possible
🎁 Benefits to join Younited ?

·       Localization in the center of Paris (Notre-Dame de Lorette, Paris 9ème)
·       A very strong company culture
·       An on-boarding tailored made to simplify your integration and meet all the teams
·       Monthly events (sport tournaments, conferences, afterworks …)
·       1 day per year offered to do volunteer work in an association
·       A Younitour (our company seminar) unforgettable (the last were at Ibiza, or in Sicilia ;))
·       Remote policy (8 days per month) / Possibility for full remote