Head of Fleet Operations

Mountain View, CA
Operations
Full-time
YourMechanic is a technology company with the vision that car repair should be as easy as buying a book on Amazon. We believe that life is too short to spend at the waiting room of an auto shop or dealing with the issues of dropping your car off for service and arranging for alternative transportation. We believe that people deserve a car repair experience that is hassle-free and totally transparent. At YourMechanic, we are making this happen. With a few clicks on our App or website, a highly-trained partner-technician comes to your home or office to fix your car.  

As Head of Fleet Operations, you will play a critical role in ensuring the success of our nationwide network of partner-technicians & fleet programs. In this role you will:

Responsibilities

    • Analyze and regularly review current processes and create new processes to grow the business.
    • Provide management oversight for fleet operation team, and  provide team with day to day guidance as needed to ensure operational efficiency.
    • Lead cross-functional execution and rollout of strategies across customer support, operations, and all relevant functions.
    • Act as a departmental interface with the Business Development team to ensure smooth deployment of new programs, as well as providing follow-up on existing programs.
    • Act as an escalation point for complex problems and provide direct input as needed

Requirements

    • 4 +  years management experience in an operational role
    • Automotive Industry experience a plus
    • Experience in creating operational efficiencies
    • Demonstrated ability in effectively managing change in a leadership role
    • Demonstrated ability to take initiative in driving results under tight deadlines
    • Experience working closely with a diverse set of stakeholders in a fast-paced environment
    • Excellent verbal and written communications skills