Customer Service Representative

Mountain View, CA
Customer Service
Contractor
Imagine if you never had to deal with an auto shop again. Imagine if your vehicle were meticulously maintained for optimal performance, and if you ever had a car problem or needed a scheduled service, a highly trained mechanic came to your home or office to do the job.

YourMechanic is making that happen. We remove the hassle and frustration of car repair by sending expert mobile mechanics to your location. We’re making car repair less expensive, exceptionally convenient, and completely transparent.

We are looking for Customer Service Representatives to deliver best-in-class support to our customers, and fleet partners, through phone, email, and chat/text.  The ideal candidate is comfortable working in a fast pace environment and committed to creating a top-notch experience for our customers and partners.

Responsibilities

    • Provide high quality service and support to both customers and partners via phone, email, and chat/text
    • Solve problems and thoughtfully address issues experienced by customers and partners
    • Act as internal advocate for our customers and fleet partners by relaying user feedback and offering suggestions to improve our service and operations

Requirements

    • Minimum 1-2 years of experience in customer service
    • Strong attention to detail and the ability to multi-task
    • Experience providing support via phone, email, and chat
    • A smile in your voice and the natural ability to turn a frown, upside down
    • Positive attitude and passion for success
    • Exceptional time management skills
    • Ability to thrive in a fast-paced, dynamic environment
    • Tech savvy with Mac and iOS experience
    • Call center experience
    • Ability to type 50+ WPM
    • College degree or equivalent work experience
    • Flexible hours
    • Automotive Experience and/or knowledge is a HUGE plus