Parts & Quotes Advisor

Mountain View, CA
Operations
Full-time / Part-time
Almost everyone has had a bad experience at an auto shop.
 
Imagine if you never had to deal with an auto shop again. Imagine if your vehicle were meticulously maintained for optimal performance, and if you ever had a car problem or needed a scheduled service, a highly trained mechanic came to your home or office to do the job.
 
YourMechanic is making that happen. We remove the hassle and frustration of car repair by sending expert mobile mechanics to your location. We're making car repair less expensive, exceptionally convenient, and completely transparent.
 
YourMechanic is continuing its expansion nationwide and we are looking for Automotive Parts & Quotes Advisors who will be based at our Mountain View headquarters.

Benefits

    • Full Medical & Dental Insurance
    • Generous Paid Vacation Policy
    • Meals Provided during Business Hours

Responsibilities

    • Build car service estimates / quotes for customers
    • Place orders with suppliers for car parts
    • Answer customers' questions about car issues
    • Help automotive technicians with day-to-day service needs
    • Call potential customers to answer questions and book services

Requirements

    • 2+ years experience in a customer-facing role related to automotive service or parts
    • Experience as a service advisor at an automotive repair shop a plus
    • Knowledge of auto parts and an understanding of the inner working of cars
    • Excellent attention to detail
    • Solid comprehension, problem-solving, research and troubleshooting skills, ability to work under pressure
    • Ability to multi-task (across phone & chat) and strong computer skills
    • A strong sense of responsibility and commitment to providing a great customer experience
    • Positive attitude and passion for success