Director of Operations

Mountain View, CA
Operations
Full-time
YourMechanic is a technology company with the vision that car repair should be as easy as buying a book on Amazon. We believe that life is too short to spend at the waiting room of an auto shop or dealing with the issues of dropping your car off for service and arranging for alternative transportation. We believe that people deserve a car repair experience that is hassle-free and totally transparent. At YourMechanic, we are making this happen. With a few clicks on our App or website, a highly-trained partner-technician comes to your home or office to fix your car.  

As Director of Operations you will play a critical role in ensuring the success of our nationwide network of partner-technicians. In this role you will:

Responsibilities

    • Analyze and evaluate existing processes as well as create or recommend new processes to efficiently operate and grow the business
    • Provide management oversight for Operations Specialist(s), and day to day guidance as needed
    • Receive and analyze data as provided by Operations Specialist(s), compile reports as needed.
    • Coordinate/communicate departmental objectives with company Fleet and Consumer sales
    • Act as departmental interface with the software development team to ensure smooth deployment of new software features, as well bug tracking follow-up
    • Act as an escalation point for complex problems and provide direct input as needed

Requirements

    • B.A. in Economics/Statistics or B.S.C.S (or other related technical discipline) is required
    • 5+ years of analytical or operational experience in a service company
    • Experience in data driven decision making combined with demonstrated ability in sound business judgement
    • Demonstrated ability in effectively managing change in a leadership role
    • Demonstrated ability to take initiative in driving results under tight deadlines
    • Experience working closely with a diverse set of stakeholders in fast paced environment
    • Excellent verbal and written communications skills
    • Strong Excel skills; ability to create moderately complex spreadsheets, data driven reports and graphical representations when required
    • Experience in work flow analysis