Developer Support (API) Engineer

Remote US
Solutions Engineering & Support – Support /
Full-time /
Yubico, the inventor of the YubiKey, the world's first and leading security key, makes secure login easy and available for everyone. The company was founded in 2007 by Stina and Jakob Ehrensvard, and recently went public on Nasdaq First North Growth Market Stockholm: YUBICO. Customers include 30% of Fortune 500 companies, hundreds of government agencies and millions of individuals in over 160 countries, relying on Yubico technology to secure access to computers, online services and mobile apps. The company is located in 14 countries with headquarters in Stockholm, Sweden and Santa Clara, CA. . We are a diverse, multinational, fast-growing company fueled by a strong company culture and our mission to make the internet safer for all.

At Yubico, we offer:

Freedom and Flexibility: At Yubico, we want you to be your most productive selves whether you decide to work 100% from home or choose to work hybrid/onsite. The way we balance the fast-paced demands of a high-growth company and sustainability is making rest a priority.

Yubico Values: We work to ensure that our employees have an open space to have their voices amplified to create a diverse, equitable, and inclusive workplace where everyone feels like they belong. Aligned with this, our employees have created some pretty cool Employee Resource Groups: YubiPride, YubiBIPOC, YubiSustainability and YubiWomen. Additionally, Yubico donates YubiKeys to organizations in need all over the world (you can read more about our work here).

Social Connection: Relationships and connectedness matter, and we love spending time with our team! Our virtual workspace keeps us connected day-to-day whether it's through Yubico celebrating wins or our buzzing Slack communities. We host an all-team event in a new location every year where we plan for upcoming quarters, set goals, and most importantly, host fun events to encourage team building outside of the workplace. Check out our Life at Yubico Page on LinkedIn and our awards here.

The Role:

Yubico is seeking a Developer Support Engineer for our Professional Services team. You will be supporting clients across a wide range of industries that are using their YubiEnterprise Delivery (YED) API integrations with connector applications required to integrate with the YED API (e.g., Okta, ServiceNow, Microsoft Entra ID and others). You will be working across internal teams and technology partners to build and support connectors based on partners’ platform specifications, and will also include building automated and manual processes to ensure the ongoing health of client-facing connector apps.

The Developer Support Engineer will focus on delivering exceptional technical consulting expertise, troubleshooting and support to clients and partners, mostly developers, utilizing the YED API and other Yubico tools while maintaining outstanding customer service. This is a customer-facing role, where you may lead customer calls, collaborate with peers, develop or validate customer use cases, engage with Yubico Product and Engineering on potential issues, and assist other Yubico team members in pursuit of our objectives. A successful candidate will be an engineer with a consultative approach, extensive experience with Rest APIs and demonstrated ability to program within a Javascript enterprise architecture.  

Tasks & Responsibilities:

    • Design, build and maintain connector apps based on key IDPs (e.g., Okta, Microsoft and Ping Identity) platform specifications. 
    • Provide technical consulting and integration support to prospective and current customers, ISVs, and developers for Yubico’s FIDO pre-reg (FPR) solution. This solution delivers a pre-registered YubiKey with no user registration required and without the need for a password.
    • Offer technical guidance and assistance in the automation of the FIDO2/WebAuthn credential creation process by utilizing a customer’s orchestration platform, along with Yubico’s YED FPR APIs, and an IdP’s WebAuthn credential registration APIs.
    • Serve as a subject matter expert on Yubico’s YED and YED FPR APIs and the ecosystem in which the API integrates, with vendors and platforms (e.g., Okta, Microsoft Entra ID, ServiceNow, etc.).
    • Write code/scripts to build connector apps using the YED API and partner integrations to reproduce issues.
    • Liaise with technology partners to investigate and resolve issues with YED API integrations depending on technical partner solutions.
    • Take ownership of questions and issues, including initial troubleshooting, identification of root causes, and issue resolution.  Collect information and document these issues with Yubico Engineering and partners for API and connector issues. 
    • Assist and educate developers integrating with Yubico and the YED API.
    • Establish and maintain technical credibility with prospects and existing customers.
    • Collaborate with cross-functional teams including Product and Documentation to provide feedback on common or emerging issues. Assist in creating process or troubleshooting documentation in the support knowledge base.
    • Support and help to grow an amazing work culture and environment.
    • Work with customers remotely and in person (limited travel may be expected)

Basic Qualifications:

    • BA/BS/MS in Computer Science or related discipline.
    • 5+ years of experience in similar roles, preferably customer-facing, such as Professional Services, Technical Support, Software/Systems Engineering, or Software Development.
    • Experience supporting, working with and calling REST APIs.
    • Specific experience with Okta, Microsoft, and Ping Identity’s marketplace app environments.
    • Demonstrated ability to program in Javascript and one statically typed language (e.g., C#, Java)
    • Experience building marketplace apps and/or connectors.
    • Expertise supporting modern web applications built using Java Spring, ASP .NET, ASP .NET Core, Node.js.
    • Understanding of FIDO2/WebAuthn protocol standards.
    • Passion for solving issues and advocating for customer success in a dynamic, highly technical environment.
    • Ability to learn new technologies quickly.
    • Excellent customer service and communication skills in a variety of forms (i.e., written, live chat, conference calls, in-person).

Preferred Qualifications:

    • Knowledge of YubiEnterprise Delivery REST API.
    • Knowledge of Okta Identity Engine, Microsoft Entra ID and ServiceNow.
    • Extensive knowledge and experience in supporting the technology and processes in the Authentication domain and controls programs.
    • Knowledge of commonly used security technologies and protocols including multi-factor authentication, Single Sign-On, VPN, RDP, and various protocols and standards such as OATH, SAML, OpenID, ADFS, FIDO/FIDO2, WebAuthn, X.509, Federal PKI.
    • Experience with Identity and Access Management vendors like Microsoft, SailPoint, Intercede, RSA, etc.
    • CISSP Certification. 

Our U. S. benefits are designed for your overall well-being:

Health coverage. We’ve got you covered with top of the line health plans, including dental and vision. We pay 100% of your premium and 85% for your family.
Retirement plan. Our retirement plan includes a 401K dollar per dollar match up to 6% with a cap of $6K/year. Immediate vesting.
Wellness reimbursement. We provide you with $100 monthly reimbursement that you can use on your gym membership, a massage, or your favorite online fitness classes. 
Learning and development. We encourage your professional growth and offer a yearly development stipend of $3,000 and mentorship program. 
Time off. We offer a total of 15 vacation days plus 10 holidays, and 7 sick days a year.
Paid parental leave. We love welcoming new members to our YubiFamily! You will have 8 weeks paid 100% so you can take care of your new family. 
Commuter Benefits. If you need to commute to the office, we offer commuter benefits. 
Strong mission & company values. We’re a global team on a global mission to make the internet more secure for everyone. We believe that every person’s work matters. That you should always be nice, stay humble, and have fun, and never take yourself too seriously.

We are an equal opportunity employer, we value diversity and uphold an inclusive environment where all people feel that they are equally respected and valued. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, religion, national origin, disability, protected Veteran status or any other characteristic protected by law. We'd love to learn about what you can add to our diverse team. We are an E-Verify Participating Employer.

Yubico does not accept agency resumes or referrals so please do not send them to our careers staff or employees. Yubico is not responsible for any fees related to unsolicited resumes or referrals.

Personal data submitted through this form is used for managing Yubico’s recruitment activities, which include facilitating any application you make, setting up and conducting interviews and tests for applicants, evaluating and assessing results and selecting candidates, and as otherwise needed in our recruitment and onboarding processes. The use of your personal data may also be necessary prior to entering into a contract with you (that is prior to offering you a job with Yubico). Your personal data will only be used for the purposes for which it was collected and in accordance with the Yubico Privacy Notice. We only keep your personal data for as long as necessary and in compliance with Yubico’s record retention policies. If you have asked us to, we will keep you informed of other opportunities at Yubico. We do this in various ways, including email and by phone. If at any time you do not want us to contact you or use your information as described herein please contact us at to let us know and we will delete all such information. Providing your personal data is voluntary, but necessary to join our talent community, and if you do not agree to provide your data, we will not be able to consider you as part of our talent community.

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