Community Success Engineer

Sunnyvale, CA /
Customer Success /
Full-time
At Yugabyte, we are on a mission to build an open source, high-performance, distributed SQL database for powering global, internet-scale applications. We are building infrastructure that will become the foundation for building online applications over the next decade. We pride ourselves in blending hard but useful engineering solutions with easy, intuitive user experiences. Do you like to be a part of a super smart team and work on a tough problems that are valuable to end users? Join us! Remote applicants are welcome.

We take the success of our community users very seriously, so this is a role with huge impact. We are looking for a Community Success Engineer to join us and help our open source users succeed in building applications on top of YugabyteDB.

#LI-Remote

Responsibilities:

    • Engage with architects, developers and database administrators to build applications against YugabyteDB on Slack, GitHub and Forum.
    • Follow up with interested users periodically to ensure their continued success.
    • Write easy and informative tutorials and how-to guides to help user onboarding with respect to application development and deployment.
    • Develop technical expertise in YugabyteDB, the SQL ecosystem and cloud environments.
    • Work with our engineering, support and sales teams to ensure our documentation is always accurate, easy to use and has adequate coverage.
    • Propose innovative improvements to our user engagement process that will improve the end user experience and discoverability.

Requirements:

    • Passion for engaging with technical users such as architects, developers, database administrators and other YugabyteDB users.
    • Experience writing code samples for effective developer onboarding.
    • Hands-on development experience a plus.
    • Passionate about working with internal and external users to get feedback about the open source database project and identify areas of improvement.
Interview Process: Health and safety remain a top priority for all of our roles. As such, all Yugabyte interviews are held virtually, so we can all continue doing our part with social distancing and containment efforts. Although we are based in Silicon Valley, we hire exceptional folks wherever they are! Our process usually lasts 2-3 weeks, and consists of a phone screen, Zoom interviews including senior leaders.

Our Benefits
Remote work
Competitive Salary
Full Health Benefits
Monthly Wellness Reimbursement
Internet and Phone Reimbursement
Home Office Setup Reimbursement

Equal Employment Opportunity Statement:
As an equal opportunity employer, Yugabyte is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws.