Case Manager

Seattle, WA

Health and Safety – BABES /

Full-Time /

Hybrid

Why work with YWCA Seattle King Snohomish?

YWCA SKS is the region’s largest non-profit organization with a 120+ year legacy, focused on the needs of women, with programs serving 7,000 people each year. When you work with YWCA, you make a difference.

We’re women and BIPOC-led, family-centered, and supportive of employees. As a full-time YWCA employee (30+ hours), you’ll enjoy a benefits package including medical insurance, generous vacation, holiday, sick leave plans, and an outstanding retirement plan. Put your passion for racial equity and social justice to work – apply today!

What You'll Do

The Case Manager provides trauma-informed, non-medical case management and psychosocial support to individuals living with HIV. Support may include advocacy, health education, resource navigation, care coordination, and emotional support grounded in harm reduction, racial equity, and person-centered care. This role supports clients in navigating complex systems (e.g., healthcare, housing, social services), identifying personal goals, accessing resources, and building community.

This hybrid position offers flexibility based on a candidate’s background and experience. Case Managers are trained service providers who deliver client-centered support and are not required to have an HIV diagnosis. Peer Advocates, by contrast, are individuals with lived experience of HIV and are strongly preferred for their capacity to offer mentorship, model empowerment, and

build trust through shared experience.

This role is essential in reducing isolation, strengthening engagement in care, and promoting wellness across a diverse HIV-positive community.

Expectations of your role:

Direct Client Support
Provide strengths-based, culturally responsive support to BABES members through one-on-one sessions, phone calls, and community-based meetings
Conduct intake and needs assessments; create and monitor individualized service plans or peer support goals
Assist clients in accessing medical care, transportation, housing, food, benefits, and psychosocial support
Act as an appointment partner, when needed, to help clients navigate medical and social service systems
Provide HIV-related education, resource referrals, and emotional support
Model self-empowerment, healing-centered engagement, and support participants in establishing and maintaining healthy boundaries
Documentation and Coordination
Track client engagement and services using systems such as Provide, SmartSheet, and other internal tools
Maintain client confidentiality in accordance with HIPAA and YWCA policies
Support compliance with funder documentation including eligibility, renewals, and case notes
Participate in case conferencing and internal team communication
Community Building and Outreach
Facilitate or support member events, support groups, and outreach activities
Build relationships with partner providers and referral agencies
Represent BABES Network at community events, educational sessions, and external meetings
Professionalism and Peer Leadership
Mentor and uplift program participants, drawing from either professional training or lived experience to foster trust, resilience, and growth
Participate in ongoing trainings to strengthen knowledge in areas such as HIV care, trauma-informed practices, de-escalation, peer support, and community-based service delivery

Must have's to be successful:

We encourage applications from individuals with either professional or lived experience relevant to this role. Candidates must demonstrate a commitment to equity, healing-centered care, and peer-informed practices. The following qualifications may be met through a combination of work history, personal experience, education, and training:
Lived experience of HIV is strongly preferred
OR Bachelor’s degree in social services, public health, or related field and at least 1 year of experience providing case management, advocacy, or support services
OR 1–3 years of relevant experience in a health, social service, or community-based setting without a degree
Knowledge of or sensitivity to issues impacting individuals living with HIV, including stigma, trauma, systemic oppression, and barriers to care
Ability to maintain healthy boundaries, foster trust, and engage clients with empathy and cultural humility
Strong verbal and written communication skills; comfort discussing sensitive topics including sexual health, trauma, and systems navigation
Experience with documentation, data tracking, and use of tools such as Provide, SmartSheet, and Microsoft Office
Demonstrated ability to work effectively with people from diverse racial, cultural, gender, and economic backgrounds
Ability to work both independently and as part of a collaborative, peer-centered team
Reliable transportation for travel to community meetings and program events
Multilingual fluency is a plus

Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Frequently uses speech, hearing, and vision to communicate with clients, staff, and community partners
Frequently uses hands and wrists for typing, data entry, and handling materials or supplies
Frequently sits for extended periods during desk work, meetings, and virtual sessions
Occasionally moves items up to 20 pounds
Regular local travel required for community events, outreach, or off-site meetings
Indoor office and community-based environments
All positions at YWCA Seattle | King | Snohomish are exposed to clients who have experienced trauma, including but not limited to: violence, homelessness, systemic discrimination, and financial hardship. As a result, staff may be at risk of secondary trauma. Employees are encouraged to practice self-care and seek support as needed.

$26.50 - $26.50 an hour

Hours: 40 hours per week

Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday, and sick leave plans

At the time of hire, employees may enroll voluntarily in the Fidelity 403b Plan

After two years of employment, employees are eligible to participate in the YWCA Retirement Fund

#YWCAWORKS

#LI-Hybrid

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YWCA encourages applicants with a variety of experiences to apply!

At YWCA, we recognize that lived expertise is a powerful asset. This refers to the insights, knowledge, and skills developed by those who have navigated systems and experienced inequity.

Valuing lived expertise helps build trust with program participants, develop culturally responsive programs, and break down barriers to equity. It enriches our collective understanding and enhances our ability to serve communities that are furthest from opportunity.

Mental Health Considerations

All employees of the YWCA interact with clients who have experienced or are experiencing trauma in various forms, including but not limited to, racial trauma, domestic violence, sexual violence, homelessness, unemployment, and financial hardship. As a result, employees are at risk of secondary trauma. We encourage employees to seek support inside and outside the workplace and maintain self-care routines.

Equal Opportunity Employment

YWCA Seattle King Snohomish is an Equal Opportunity Employer. To read more about this, view the EEO is the Law Poster and this EEO is the Law Poster Supplement.

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