Front Desk Administrative Assistant

Everett, WA

Specialized and Integrated Services Snohomish County – Snohomish County Services /

Full-Time /

On-site

Why work with YWCA Seattle King Snohomish?

YWCA SKS is the region’s largest non-profit organization with a 120+ year legacy, focused on the needs of women, with programs serving 7,000 people each year. When you work with YWCA, you make a difference.

We’re women and BIPOC-led, family-centered, and supportive of employees. As a full-time YWCA employee (30+ hours), you’ll enjoy a benefits package including medical insurance, generous vacation, holiday, sick leave plans, and an outstanding retirement plan. Put your passion for racial equity and social justice to work – apply today!

What You'll Do

The Front Desk Administrative Assistant is responsible for managing daily front desk operations and administrative support at the YWCA’s Everett Regional Center. The Assistant answers and directs all phones calls and emails, welcomes in-kind donations, supports the Shelter Plus Care Program and the operation of the Women’s Working Wardrobe. This position occasionally supports the finance team by processing vendor invoices and updating spreadsheets.

This position has a social justice component that will allow for critical thinking around how the external systems impact the work that we are doing through the lens of racism and intersections with poverty. Valuing diversity and championing anti-racism policy are core values. As an equal opportunity employer, we highly encourage people of color to apply.

Expectations of your role:

Greets and assists community, clients, donors, and vendors ensuring that the highest standards of customer service
Maintains and organizes environment of front desk, lobby/reception, back-office and all common areas
Keeps entire office clutter free and stocked with necessary supplies and water
Order office, housekeeping, printing and safety maintenance supplies for Snohomish County division.
Coordinates with vendors.
Supports the operation of the Women’s Working Wardrobe by scheduling appointments and greeting clients.
Performs word processing, data entry, scanning and copying. Updates all agency forms as needed.
Accurately keeps and updates data regarding Sonitrol pin #’s and key usage for staff and volunteers.
Monitors video surveillance system at front desk.
Point of contact for YWCA IT Department and works directly with IT and outside internet, phone and copy providers and businesses.
Performs onsite computer, telephone and copier trouble shooting and maintenance. Submits IT tickets when needed.
Processes incoming and outgoing mail on a daily basis
Monitors grounds of the ERC and ensures exterior lights, parking lot and flower beds are in working order and well kept. Submit maintenance tickets as needed.
Accepts donations for processing.
Complies with YWCA accounting, cashiering, receipting, audit and fiscal controls.
Receiving and documenting payments, fees and donations.
Provides administrative support to Shelter Plus Care Program.
Keeps emergency information updated for all Snohomish County Staff and volunteers.
Documents minutes for monthly All Staff meeting.
Assists Community Resource Coordinator in organizing several annual events including Back To School and Holiday Giving Program.
Adhere to all Volunteer Services protocol relative to volunteer usage and monitoring.
Occasionally completes accounts payable by preparing and processing vendor invoices as assigned by Financial Analyst and Community Resources Coordinator
Provide administrative support to managers, Regional Directors and Executive when necessary.

Must have's to be successful:

AA in related field or equivalent combination of education and experience
Minimum of one year of office support experience which includes the use of word processing and reception duties.
Strong knowledge in Word, Excel, Outlook and all computer functions required by agency.
Attention to detail and strong organizational and record keeping skills.
Well versed in communication between clients, staff, other related agency’s and general public.
Bilingual in English/Spanish strongly desired
Strong customer service orientation, including ability to work with the public, clients and staff from diverse cultural and economic backgrounds.
Commitment to working with homeless families and the ability to communicate effectively and in a caring way with homeless clients who are in crisis.
Must have ability to maintain confidentiality.
Must be able to work independently as well as in a team environment.
Typing speed 55-60 wpm, 10 key skills and math aptitude a plus.
Commitment to diversity and social justice
Experience working with communities of color and people with different cultures than your own
Demonstrated understanding of the intersection of racism and poverty
Knowledge of issues surrounding homelessness, domestic violence, racism, poverty, substance abuse, mental illness and affordable housing
Ability to project a positive image of the agency to the public

Hours, Rate, and Benefits

Hourly Rate: $22.00
Hours: 40
Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday, and sick leave plans
At the time of hire, employees may enroll voluntarily in the Fidelity 403b Plan
After two years of employment, employees are eligible to participate in the YWCA Retirement Fund

Physical Requirements

Continuously walks, stands, sits, lifts and carries 30 pounds on a daily basis
Continuously uses hands and wrists, fingering, handling, grasping and reaching in using telephones, computers, copy machines and other office equipment and supplies
Frequently ascends and descends stairs on a daily basis
Frequently uses speech, hearing, and sight abilities in exchanging information with agency staff
Frequently sits for extended periods while performing desktop activities
Frequent local travel to multiple locations for off-site meetings
Occasionally reaches outward, stands, squats, kneels, bends, walks in performing duties in the office and in traveling to off-site meetings
Indoor office environment

*Continuously = Over 80% of the time * Frequently = 20-80% * Occasionally = Under 20%

#LI-Onsite

YWCA encourages applicants with a variety of experiences to apply!

At YWCA, we recognize that lived expertise is a powerful asset. This refers to the insights, knowledge, and skills developed by those who have navigated systems and experienced inequity.

Valuing lived expertise helps build trust with program participants, develop culturally responsive programs, and break down barriers to equity. It enriches our collective understanding and enhances our ability to serve communities that are furthest from opportunity.

Vaccination Requirement

All new hires must be vaccinated in accordance with CDC guidelines before their first day of employment.

Mental Health Considerations

All employees of the YWCA interact with clients who have experienced or are experiencing trauma in various forms, including but not limited to, racial trauma, domestic violence, sexual violence, homelessness, unemployment, and financial hardship. As a result, employees are at risk of secondary trauma. We encourage employees to seek support inside and outside the workplace and maintain self-care routines.

Equal Opportunity Employment

YWCA Seattle King Snohomish is an Equal Opportunity Employer. To read more about this, view the EEO is the Law Poster and this EEO is the Law Poster Supplement.

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