Partner Success Specialist
Canada
Success – Partner Success /
Fulltime /
Remote
As a Partner Success Specialist you will be responsible for technical integrations and support for all our partners in the post sales lifecycle. You will work closely with our partners to ensure successful onboarding and ongoing support to drive their success and satisfaction. In addition you will collaborate with internal teams including success, customer care, product and development to be able to advocate for our partners internally.
Key Responsibilities
- Collaborate with partners to ensure smooth technical integrations of our solutions.
- Provide guidance and support during the implementation phase to ensure successful deployments.
- Serve as the primary point of contact for technical issues and inquiries from partners.
- Troubleshoot and resolve technical issues promptly, maintaining high levels of partner satisfaction.
- Assist with support escalations effectively, working closely with internal teams to find solutions.
- Assist partners with API integrations, providing technical expertise and troubleshooting assistance.
- Build and maintain strong relationships with key partners, fostering collaboration and mutual success.
- Collaborate with cross functional teams including product, development, success and customer care to provide feedback and act with partner advocacy mindset
- Understand team KPI’s and be able to meet expectations of targets for implementations and support
Qualifications
- 2+ years of experience in technical implementations, professional services, technical support, or similar role within the SaaS industry.
- Proficiency in technical implementations, API integrations, and troubleshooting technical issues.
- Proficient project management skills with the ability to manage multiple projects and priorities simultaneously.
- Excellent communication and interpersonal skills, with a customer-centric mindset.
- Experience working with CRM systems, ticketing systems, and collaboration tools.
- Proven track record of building and maintaining and driving partner satisfaction.
- Technical knowledge around Automated Program Interfaces (APIs) is an asset
- Past experience in the Payroll/HCM industry is an asset
ANYTHING ELSE YOU MIGHT NEED TO KNOW
Candidates must be located in North America to be considered.
We are organized as a remote team, as such we are looking for candidates who can work effectively remotely. You must have access to a secure high speed internet connection and a secure workspace to ensure security of private information. This role is available on a permanently remote basis.
Please note that a final step in our hiring process is for candidates to arrange personal reference calls with former managers and others we may choose and undergo a criminal record check along with a basic security clearance due to the nature of our business.
We wish to thank all qualified applicants for their interest in joining our team!
