Customer Success and Solutions Engineer

San Jose, CA
Engineering /
Full Time /
ZEDEDA, the leader in IoT edge orchestration, delivers visibility, control, and security for the IoT edge, with the freedom of deploying and managing any app on any hardware at scale and connecting to any cloud or on-premises systems. IoT edge solutions require a diverse mix of technologies and domain expertise and ZEDEDA enables customers with an open, vendor-agnostic orchestration framework that breaks down silos and provides the needed agility and futureproofing as they evolve their connected operations. Customers can now seamlessly orchestrate intelligent applications at the IoT edge to gain access to critical insights, make real-time decisions, and maximize operational efficiency. ZEDEDA is a venture-backed Silicon Valley company, headquartered in San Jose, CA, with offices in Berlin, Germany, Bangalore, and Pune, India. 


About the Position:  Customer Success & Solutions Engineer (San Jose, CA or REMOTE USA)


ZEDEDA is changing computing, by extending the cloud to the distributed edge. This revolutionary approach requires a confident and capable Customer Success and Solutions Engineer who is continuously adapting and excited to work on products that will impact billions in revenue for our customers. 

Responsibilities:
Customer Success Engineer responsible for resolving customer escalations
Validate POCs
Validate solutions for potential customers
Validate ZEDEDA features and functionality
Technical Deployment and Implementation

Qualifications:

4-year degree required in a technical field
3+ years of experience in development, professional services, technical support, or sales engineering
2+ years of experience in SaaS and/or Enterprise Software
Demonstrated ability to credibly and effectively communicate, present and influence at all levels of customer organizations
Prior experience or proven ability to successfully work in the field
Well versed with Salesforce, GitHub, Jira, and other SaaS vendors
Previous experience working as a field-based CSM, SE, TAM or related role is a plus