Title: Talent and Operations Associate

Location: Vancouver

Salary: $58,000 CAD

Job Type: Full-time, hybrid

We're looking for someone who lives for variety and thrives as the go-to person in a fast moving environment. This is a hybrid role combining talent acquisition (50%) and people operations (50%), perfect for someone who loves recruitment but also gets satisfaction from making sure onboarding is seamless, offboarding is smooth, and team members feel fully supported.

While the role split is roughly 50/50, the balance between talent, people and ops will naturally shift at times but don’t worry, we'll work closely with you to help manage your time, priorities, and output.

You’ll be the main point of contact for Team America hiring and people ops needs, playing a key role in how we scale and care for our team in a thoughtful and high impact way.

We’re a small team that moves fast. So far in 2025, we’ve:

• Run 2 company performance review cycles

• Launched 2 employee engagement surveys (with high response rate + actions!)

• Continued to deliver Zen Leaders as well as coordinating many lunch n learns and holiday training sessions

• Made 127 new hires

• Conducted 1,518 interviews

• Revamped our handbooks, policies, and processes to ensure 100% company compliance

• Managed countless daily moments across onboarding, offboarding, documentation, engagement, and general team support

This is the momentum you’ll step into and help drive forward.

You’ll report directly to Grace, our Senior Talent Partner, who has hired over 100+ team members at Zen and brings deep experience in high velocity, high quality recruiting. You’ll also be supported and coached by Sandy Vo (that’s me!) People Lead at Zen, with a background in both recruitment and HR and Ops. We're a small, collaborative People team, UK based but globally minded and we’re ready to support you as you grow and own your work.

Talent Acquisition (50%)

• Full recruitment lifecycle for US and Canadian roles, from job description to offer stage.

• Cohort and high volume hiring, especially for educator / school facing and internal roles that grow in waves.

• Stakeholder partnership, aligning with hiring managers and senior leadership to ensure fast, focused hiring that is constantly evolving to your market insights.

• Proactively source, network, and maintain strong candidate pools.

• Act as the key communicator for candidates, being responsive, clear, and empathetic at every stage.

People Operations (50%)

• Onboarding coordination, ensuring everything is ready for new hires (contracts, tech, logins, welcome kits) so they feel supported from day one.

• Offboarding, leading smooth, respectful exit processes (handling systems, documentation, and exit interviews).

• HR & Ops admin, maintaining org structure documents, employee records, and checklists with attention to detail and discretion.

• Process improvement, identifying gaps, flag inefficiencies, and suggest better ways of doing things.

• You’ll make an impact from day one, helping us build and deliver an outstanding candidate and employee experience in the US and Canada.

• You’ll work closely with Grace who is committed to upskilling and empowering you. This is a high trust team, and we love seeing people stretch and own new areas.

• You’ll be doing work that matters, supporting our mission to help schools and educators thrive, while shaping the People and Operations function at a company that’s scaling fast.

If you love being the engine behind great hiring and smooth people processes and you enjoy juggling variety, talking to people, and making things better every day, let’s talk.