Associate Director
Kuala Lumpur
Brand – Brand Communications /
Full-Time /
Hybrid
Role
The role is to plan, manage and oversee all work being implemented by the client and act as a source of counsel across the team.
- Key requirements
- Experience in delivering projects in an agency environment coupled with exceptionally strong client servicing skills.
- Experience delivering projects for both local and global implementations.
- Knowledge of and experience implementing project management principles including the ability to use project timeline management tools.
- Demonstrate ability to manage and scope digital requirements.
- Experience in data analysis.
- Strong organization and prioritization skills with the ability to manage multiple projects and accounts at any one time and balance strategy with delivery.
- Experienced in managing budget and resources.
- Experienced in writing clear briefs and work orders and have the confidence to challenge agencies on approach, recommendation and costs.
- Ability to be a strong team player, but also work autonomously and self-motivated.
- Exceptional communication and people management skills including the ability to communicate with a diverse range of stakeholders.
- Responsibilities
- External – Client Servicing
- Sustain key interface with clients and set the tone for staff in terms of client servicing expectations.
- Have high degree of professionalism and a thorough understanding of client/agency relationships, and a solid understanding of how to manage and operate a business.
- Provide leadership in the areas of total account management including day-to-day account activity and the provision of strategic guidance and counsel to clients that will assist clients in meeting their business objectives.
- Proactively deliver counsel to clients
- Manage client expectations
- Arbitrate/help solve client problems
- Match client needs with the team’s ability, help appoint client team.
- Develop strategy for clients.
- Write creative briefs.
- Supervise team on account projects.
- Review copy before sending to client.
- Assist with writing and editing client presentations as needed.
- Proactively manage under/over-service with the client through reviews
- Cultivate business growth opportunities among existing and prospective clients.
- Lead and contribute to new business proposals.
- Negotiate client and vendor contracts and manage client budgeting and authorization process before beginning work.
- Internal – The People, The Company
- Ensure performance expectations, career development plans, and goals are set and reviewed annually during the formal performance review process for all direct reports.
- Provide ongoing, constructive feedback to staff, consistently hold them accountable, and address underperformance in a timely manner.
- Mentor, coach, and support all team members, and ensure you and your staff are constantly developing abilities.
- Develop staff to become capable of assuming more senior roles.
- Set achievable goals and tasks, delegate opportunities, and provide resources for direct reports to meet their goals, consistently measure and recognize goal achievement.
- Oversee quality control of teams’ assignments including writing, pitching, proposals, reporting, and delivery.
- Encourage teams to participate in and talk about company-wide initiatives.
- Establish achievable revenue growth targets annually.
- Understand core financial constructs including revenue, profitability, pricing structures, utilization, actuals, budgeting, and forecasting.
- Proactively plan and maintain team structures to ensure reasonable workloads, optimized profitability, accommodation to project and budget changes, and to avoid over-servicing.
- Accurately record your time correctly to the right project codes on a timely basis
- Approve time, expenses, and POs accurately and regularly.
- Use the firm’s financial system to bill clients accurately and minimize delays and adjustments.
- Lead by example; demonstrate strong work ethic, creative abilities, and industry expertise.
- Communicate and inspire colleagues and staff through vision, goals and strategy for client teams and guide them to produce creative and effective outcomes.
- Set and pursue goals for you and your staff.
- Build your leadership skills.
- Manage conflicts well.
- Create a climate that encourages ethical conduct and a commitment to compliance with the law.
- Participate in and lead on the development and adoption of new products, services, intellectual property, and thought leadership materials related to your areas of expertise.
