Sales Development Representative

Columbia, MD
Sales
Full-time

Zentail's web-based software platform makes it easy for retailers and brands to manage listings, inventory, orders and fulfillment on major sales channels and shopping carts including Amazon, Jet.com, Walmart.com, eBay, Google Shopify and Bigcommerce.

As a Sales Development Representative, you will work directly with our President who leads our sales initiatives. Your near term (3-6 months) responsibilities include:

- identifying and qualifying prospects, reaching out and scheduling demonstrations of our software.
- participating on demos with our President to learn our software and sales pitch.
- following up with and closing prospects.
- modifying and sending e-sign customer agreements to new customers.
- handing off new customers to our onboarding team.
- logging data into Salesforce and continuously optimizing the way we use Salesforce.

You will be expected to earn a promotion to Account Executive (compensation for AE is not defined in this posting). Your long term responsibilities under this role would include:

- identifying and qualifying prospects, reaching out and scheduling demonstrations of our software.
- conducting demos.
- following up with and closing prospects.
- modifying and sending e-sign customer agreements to new customers.
- handing off new customers to our onboarding team.
- logging data into Salesforce and continuously optimizing the way we use Salesforce.
- training new Sales Development Representatives and continuously refining our sales process.

We are fortunate to work with a world-class tech team, our software offering is best-in-class; remarkably simple user interface, flexible and powerful. This makes our job of selling a lot easier. Feel free to learn more at zentail.com.

WHAT MAKES US DIFFERENT?

    • we're a diverse team with complimentary talents
    • we always have fun even in times of stress
    • we care deeply about each other's success
    • we empower growth through autonomy
    • our software platform is best-in-class
    • our pace of growth and innovation is unrivaled
    • our standard for customer service leads our industry
    • we're aggressively expanding our business to support and fuel the growth of the retailers who use our software

RESPONSIBILITIES

    • You will be responsible for deeply understanding our software and the needs of our prospective customers.
    • You will be responsible for making prospective customers feel comfortable with and excited to run their retail business on our software platform.
    • You will be responsible for doggedly following up, touching base and confidently asking for the sale.
    • In an effort to continuously improve our process and platform, you will be responsible for clearly and concisely relaying your experiences and prospect feedback with members of our operations and technical teams.

NECESSARY TRAITS

    • organized
    • driven, competitive, relentless, undeterred by rejection and failure
    • friendly, empathetic, enthusiastic, confident and courteous
    • resourceful and solution oriented with strong problem solving ability
    • able to communicate clearly and confidently (written, oral)
    • consistent, willing to go the extra mile, constantly learning

COMPENSATION

    • $50,000 base salary
    • $75,000 OTE
    • commission paid monthly for first 12 months of each new customer's monthly fee
    • stock options
    • full health benefits (medical, dental, vision)

TYPICAL CUSTOMER PROFILE

    • Average annual online revenue $2.5M
    • Currently selling on Amazon.com as a 3rd party marketplace seller
    • Interested in or already selling on Jet.com, Walmart.com and eBay (3rd party marketplaces)
    • May or may not be selling on their own branded webstore (i.e. Shopify, Bigcommerce, Magento)
    • Overly reliant on Amazon, actively trying to diversify sales mix
    • Shipping order from their own warehouse or from Amazon FBA

IDEAL CUSTOMER

    • $2.5M to $25M annual online revenue
    • 30% Gross Margins
    • Durable competitive advantage -- i.e. economies of scale, brand ownership or exclusivity
    • 90%+ of orders are fulfilled from own warehouse or 3rd party logistics partner -- dropship fulfillment from 3rd party suppliers is not more than 5% of their business
    • Average order value of at least $20

WARNING
If you're not comfortable with rejection and able to overcome setbacks, this job is not for you. If you not good at developing and maintaining relationships, this job is not for you. If you're not self-motivated, competitive, and constantly trying to get better, this job is not for you.

TRAINING
You will report directly to the President of the company who will serve as your mentor and teach you the ins and outs of online retail, ecommerce software, competitive landscape and how to use Salesforce to manage your workflow.

You will participate in dozens of sales calls and product demonstrations and be encouraged to offer your feedback to help improve our existing sales process.

LOCATION
8820 Columbia 100 Parkway, Suite 401, Columbia, MD 21045