User Engagement Specialist (Ethiopia)
Addis Ababa /
Delivery /
Contractor
/ Remote
Candidates must have legal authorization to work in Ethiopia. This is a 6 month Consultancy with possibility for extension, contingent on funding.
Zenysis is a global technology startup that builds an integration and advanced analytics software that empowers governments and international organizations to deliver lifesaving health programs in a truly-data driven way.
We are a diverse team of software engineers, diplomats and public health and development experts, and we are on a mission to transform the capacity of governments and international organizations to respond to some of the most pressing challenges of our time.
Governments in 12 countries across Africa, Asia, and South America currently use our software to deliver lifesaving healthcare to millions of people in need, track pandemic threats, and coordinate responses to large-scale emergencies.
We are currently funded by USAID, the Global Fund, Gavi, the Bill and Melinda Gates Foundation and PAHO among others. We also have access to venture capital funding and recently landed a US$13.3M investment that we are using to build our team and accelerate our growth.
At Zenysis, we are proactive about ensuring a healthy work/life balance and invest heavily in learning and personal development. As a global company, diversity, equity, and inclusion are core parts of our values and how we conduct ourselves as a team.
The Role
The User Engagement Specialist (UES) will be a member of our Project Delivery Team for an upcoming public health data analytics project in Ethiopia. The UES will take full responsibility of our clients' experience. S/he will collaborate closely with all users, high-level decision makers to explore potential impactful analyses, develop and deliver training, scope information products, collaborate with project managers and our engineering/product teams, and ensure that the platform is embedded in key user workflows. As a UES, you will lead the iteration of our user engagement strategies and constantly seek new and innovative ways to keep users engaged and achieve the desired project impact outcomes.
Responsibilities:
- Work closely with users on the ground to understand their needs, define technical requirements, and provide product support and training.
- Gather user needs and feedback and communicate them proactively to our product team.
- Identify the levers for impact, new training strategies, hypotheses and iterations as it takes to drive them forward.
- Prepare and deliver capacity building sessions that range from one-on-one in depth tutorials to multi-day trainings for entire teams.
- Collaborate with Project Managers and Partnership leads on a vision for future phases of implementation.
- Participate in coordination meetings with core and extended partners to identify synergies.
- Prepare project documentation for all stages of project lifecycle with the support of Project Managers.
- Identify strategic initiatives and opportunities for expansion of our deployments.
Qualifications:
- A Bachelor's or Master's degree in public health or a related field.
- 3+ years of experience training users on data analytics in the health sector.
- Knowledge of vaccine preventable diseases and immunization programs.
- Excellent data analysis skills with experience in analysing vaccine preventable diseases and EPI data.
- Able to synthesize information and present clear and concise conclusions and recommendations for decision making.
- Experience in data analytics, data quality management, data visualization and data use.
- Problem solving aptitude when working with users and developing products across projects and team deliverables.
- Excellent Amharic and English verbal and written communication skills.
- Experience on projects synthesizing hard analytical insight with holistic understanding of a complex problem space.
- Able to thrive in ambiguity – you understand how to take one step at a time to work through complex problems.
- Enjoy working with clients and have a customer-centric attitudeAble to multi-task and manage various project elements simultaneously.
Please submit your resume and a cover letter describing why you are the best fit for this position. Candidates must have legal authorization to work in Ethiopia. This is a 6 month Consultancy with possibility for extension, contingent on funding.
Zenysis is an equal opportunity and is committed to assembling a diverse, broadly trained staff. Women, minorities and people with disabilities are strongly encouraged to apply.
