Project Support Specialist - IDX

Savannah, GA /
Operations – Operations /
Full-time
OPPORTUNITY OVERVIEW
IDX, a ZeroFox company, has an immediate opening for a Project Support Specialist to join our Data Breach Response Team! In this role, you will support Data Breach Response Project Managers on breach response services. You will perform administrative duties as part of breach response project implementations, assisting with a variety of tasks to provide call center, mailing, and website services to corporate customers responding to a data breach incident. 

As a Project Support Specialist, you will be responsible for customer communications, escalation management, and reporting on projects. You serve as a key part of the project management team’s successful delivery of breach services. Excellent interpersonal skills, strong multi-tasking and the ability to thrive in a fast-paced environment will be critical to your success.

Role and responsibilities

    • Support Project & Account Management team as duties are assigned
    • Consistently look for ways to improve and streamline processes and systems
    • Reporting – customer & Internal
    • Escalation Management
    • Agent call reviews and tracking
    • File Transfers
    • Data processing
    • Breach Deliverable Template set up
    • Salesforce entries and FAQ loads
    • Policy and Procedure Documentation
    • System support to Project & Account Managers
    • General Administrative Duties
    • Mail room processing and undeliverable mail tracking
    • Assist with Account Management duties when needed

Required qualifications and skills

    • Experience working in a customer-based services environment, typically obtained in 2+ years
    • Impeccable attention to detail
    • High attention to detail and efficiency in handling administrative duties
    • Team player
    • Ethics, integrity and honesty
    • Excellent customer service skills
    • Self-organization
    • Previous experience working in a high volume, fast paced environment
    • Ability to track and report on project status
    • Ability to work on and track multiple projects at once
    • Intermediate proficiency using Microsoft Office, especially  Excel 
    • Excellent verbal and written communication skills
    • Bachelor’s degree is preferred

Benefits

    • Competitive compensation
    • Comprehensive health benefits & 401(k) plan
    • Holidays, Volunteer days, and generous PTO
    • Community-driven culture 

Interested?

    • Ready to apply? Visit us at https://www.zerofox.com/careers to find out more and join the best team in the security industry.
    • Not ready to apply? Email careers_at_zerofox_dot_com to speak with a member of the team!
ABOUT ZEROFOX
ZeroFox’s mission is clear: we protect customers - their data, their assets and their people - across the internet. Through AI-powered technology, global intelligence collection and services provided by a team of expert analysts and threat hunters, we give customers the protection and intelligence needed to disrupt a new era of attacks on the surface, deep and dark web. Now is a great time to join the Fox Den: we recently announced our intent to become a publicly traded company via a merger with L&F Acquisition Corp. and were named a Top Workplace by the Baltimore Sun. With $150M+ in funding to date, recognition from Forrester as best-in-class in brand intelligence and numerous awards and honors, joining the ZeroFox team means joining a culture that is committed to excellence and growth. That means committing to the success of each of our employees so you can be the best version of yourself on the best team. If you’re ready to join a team that is mission-oriented, customer-focused, collaborative and dedicated, you’ve come to the right place.

Equal Opportunity, Diversity & Inclusion
We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.