Platform Data Specialist
Bengaluru
Technology – Technology Operations /
Full-time /
OPPORTUNITY OVERVIEW
As a Platform Support team member, you will focus on supporting our Platform Specialist team by identifying and conducting detailed analysis of cyber risks. You will be responsible for researching these risks and managing the data entry of alerts. Your goal: find the real-time information that will impact our customers, identifying the risk and applying the appropriate escalation path with the Global Customer Operations team.
Roles & Responsibilities:
- Analyze social media networks for customer-related risks
- Create alerts within the ZeroFOX platform for customers
- Search social sites (specifically the Big 6 networks) for impersonations of Executives & Brands of ZeroFOX Customers
- Double check impersonations with current alerts in the platform to avoid duplicate creation
- Learn and work from pre-established workflows established by our customers
- Research customer Executives & Brands to familiarize yourself with their entities and expected alerts
- Utilize ZeroFOX tool set to create correct meaningful alerts for each customer/network
Qualifications:
- Extreme attention to detail
- Knowledge of major social networks (knowledge of emerging networks a big plus)
- Superior research and writing skills (a writing sample will be requested as part of the interview process)
- Solid interpersonal and social skills
- Experience with other SaaS, cyber security, or social media products or services is preferred
- Experience in Customer Success
- Strong analytical skills
Do you have the right attitude?
- You don’t watch the clock and would rather work until you’re satisfied with the day’s progress
- You’re comfortable with a quickly growing team
- You quickly adapt and recommend solutions as needed
- As a self-starter, when you find a problem, you alert the team, and fix it…you don’t wait for the next task
- You’re used to producing superior work while meeting aggressive deadlines
Do you want to love where you work?
- Amazing Product: ZeroFOX has created a paradigm shifting cyber security product
- Awesome Culture: ZeroFOX is a community – most describe our team as a group of close knit, incredibly talented, and highly caffeinated people. All are encouraged and required to incorporate innovative ideas and prototypes into our product. Suggestions around streamlining communication, development practices and operations are welcomed
- Get Things Done: Innovation is woven into the fabric of our organization. Every aspect of our operations is purposeful; enabling us to research, develop and innovate faster than the competition
- Benefits: Competitive compensation and benefits package available
Interested?
- Ready to apply? Visit us at https://www.zerofox.com/careers to find out more and join the best team in the security industry.
- Not ready to apply? Email careers_at_zerofox_dot_com to speak with a member of the team!
ABOUT ZEROFOX
ZeroFox’s mission is clear: we protect customers - their data, their assets and their people - across the internet. Through AI-powered technology, global intelligence collection and services provided by a team of expert analysts and threat hunters, we give customers the protection and intelligence needed to disrupt a new era of attacks on the surface, deep and dark web. Now is a great time to join the Fox Den: we recently announced our intent to become a publicly traded company via a merger with L&F Acquisition Corp. and were named a Top Workplace by the Baltimore Sun. With $150M+ in funding to date, recognition from Forrester as best-in-class in brand intelligence and numerous awards and honors, joining the ZeroFox team means joining a culture that is committed to excellence and growth. That means committing to the success of each of our employees so you can be the best version of yourself on the best team. If you’re ready to join a team that is mission-oriented, customer-focused, collaborative and dedicated, you’ve come to the right place.
Equal Opportunity, Diversity & Inclusion
We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.
