Sr Director Sales Engineering
USA - Remote
Matrix US PC – Sales /
Full-time /
Remote
All about Zeta Suite :
Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 15M+ cards have been issued on our platform globally.
Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.
Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.
About the role
As Sr/Director, Sales Engineering, you will use your deep understanding of modern technology paradigms and provide fundamental clarity on how Zeta’s Next-Gen processing platform can optimize profitability, engagement, retention, experience and operations at the largest financial institutions in the United States.
Zeta Offerings
You will be responsible for Sales Engineering (both breadth and depth) for the following Zeta Offerings
Card Processing SaaS Platforms
1. Tachyon Credit
2. Tachyon Debit
3. Tachyon Prepaid
Integrated Surrounds Systems
1. Loan Origination
2. Transaction Fraud
3. Repayment Processing
4. Customer Communications
5. Reward Engine and Redemption
6. Lifecycle Marketing
Services
1. Card, Statement and Letter Production
2. BPO Services
Digital Apps
1. Mobile / Web Apps
Responsibilities
- Deep Expertise
- Gain an in-depth and hands on understanding of the entire Tachyon SaaS stack for Tachyon Credit, Debit, Prepaid and all of the Surround Systems
- In depth here means equivalent to our Product and Engineering teams that actually develop the stack, with first hand knowledge and understanding of the UI modules, APIs, low-code extension points, events, data model and features
- Hands-on refers to having used each of those UI interfaces, APIs, events and features themselves in the manner they are expected to be used by an actual Customer
- Discovery and Needs Assessment
- Engage in discussions with clients during Sales and RFP stages and understand their needs
- Conduct as needed discovery sessions to gather information
- Solution Design
- Craft solutions that align with the customer's needs on the fly during calls and presentations with the readiness of being able to demonstrate them live
- Create Sales Presentations, Collateral, RFP Responses
- Engage with product managers and engineers to gather up-to-date information
- Articulate the value proposition of our platform
- Create technical diagrams, architecture illustrations, and visuals to enhance the clarity of responses
- Demos
- Create and maintain a library of efficient demo scripts for all of our Products
- Conduct superlative demos of our platform and product offerings - highlighting key features, unique propositions and differentiating capabilities and using real world scenarios
- Marketing
- Work with our Marketing to create continuous thought leadership content for our products by brainstorming relevant topics, providing subject matter expertise, authoring articles, whitepapers, video scripts, case studies
- Conduct regular Webinars for prospects and Customers on key differentiating topics
- Speak at relevant industry forums and events
- Competitive Analysis
- Conduct and maintain a thorough analysis of competitors and their offerings to position the product/service favorably in comparison
Skills
- Technical Expertise: Strong technical depth in understanding the architecture, functionality, interfaces and integration capabilities of Cloud native Enterprise SaaS platforms
- On the fly solutioning: Ability to understand needs, connect dots and solution on the fly when responding to client questions
- Sales Acumen: Strong sales knowledge and experience including a grasp on deal closing strategies
- Communication Skills: Excellent verbal and written communication skills for presenting technical concepts to non-technical audiences
- Business Acumen: Understanding the company's business goals, market dynamics, and competitive landscape and being able to contribute to product packaging, pricing, commercial proposals
- Relationship Building: Building and maintaining strong relationships with key stakeholders at customers, and partners
- Product and Industry Knowledge: Continuously staying updated on product developments, competitors, industry trends, and emerging technologies.
- Presentation and Public Speaking: Being a confident and effective presenter when representing the company in customer meetings, conferences, and events.
- Negotiation Skills: Being skilled in negotiation for structuring deals and contracts that benefit both the customer and the company
- Bias for Action: Taking proactive steps and making decisions swiftly rather than waiting for perfect information or conditions. Willingness to act decisively, even in the face of uncertainty
- Program Management: Excellent project and program management skills with past experience dealing with product managers, engineers, technical program managers, senior leaders
Experience & Qualifications
- 15+ years of experience in Technology and Commercial roles: Combining more than one of Software Development and Engineering, Product Management, Pre Sales and Customer Success in Enterprise SaaS companies
- A degree in computer science engineering or technical education would be preferred.
Life At Zeta
At Zeta, we want you to grow to be the best version of yourself by unlocking the great potential that lies within you. This is why our core philosophy is ‘People Must Grow.’ We recognize your aspirations; act as enablers by bringing you the right opportunities, and let you grow as you chase disruptive goals.
#LifeAtZeta is adventurous and exhilarating at the same time. You get to work with some of the best minds in the industry and experience a culture that values the diversity of thoughts. If you want to push boundaries, learn continuously and grow to be the best version of yourself, Zeta is the place to be! Explore the life at zeta
Zeta is an equal opportunity employer.
At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or another special status. We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilities.
