Key Account Director
New York/Minneapolis
Matrix US – Sales /
Full-time /
On-site
About Zeta
Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.
Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.
Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.
Zeta has over 1,700+ employees across the US, EMEA, and Asia, with 70%+ roles in R&D. Backed by SoftBank, Mastercard, and other investors, we raised $330M at a $2B valuation in 2025.
About the Role
A Key Account Director is responsible for managing and maintaining relationships with a company's most important clients. This role is crucial to the firm's success, as it focuses on maximizing long-term revenue opportunities and fostering positive relationships that drive customer loyalty.
Responsibilities
- Client Relationship Management: Develop and maintain strong, long-lasting relationships with key client(s). Serve as the primary point of contact for all matters specific to these accounts.
- Strategic Planning: Identify and execute strategic initiatives that drive growth within the key account. Collaborate with internal teams to tailor solutions that meet the clients' needs.
- Revenue Growth: Develop strategies to increase revenue from key account. Monitor and analyse account performance to identify new opportunities for growth to increase Zeta’s share of wallet.
- Negotiation and Contracts: Lead negotiations for contracts, renewals and agreements with key client(s). Ensure that all terms align with both the client's needs and the company's objectives.
- Reporting and Analysis: Prepare and present regular reports on account status, revenue forecasts, and client feedback to senior management.
- Customer Satisfaction: Ensure high levels of customer satisfaction by addressing client concerns promptly and effectively. Work to anticipate client needs and exceed their expectations.
- Cross-functional Collaboration: Collaborate with marketing, product development, and other departments to ensure that client requirements are met. Facilitate seamless communication between clients and the company.
- Market Research: Conduct market research to stay updated on industry trends and client needs. Use this information to inform strategic decisions and maintain a competitive edge.
Skills
- Relationship Management
- Client relationship building skills to establish trust across the C-suite to procurement managers:
- Excellent communication and interpersonal skills.
- Strong negotiation and conflict resolution abilities.
- Exceptional organizational and time management skills.
- Analytical mindset with the ability to interpret data and make informed decisions.
- Problem-Solving
- To address client challenges, the manager should have skills to:
- Analyze issues and develop innovative solutions.
- Utilize strategic thinking to anticipate potential problems.
- Collaborate with internal teams to implement effective solutions.
- Strategic
- Critical thinking is crucial for long-term success, possess skills to:
- Develop and execute comprehensive account plans.
- Identify opportunities for growth and expansion.
- Align client goals with company objectives.
- Trusted Advisor
- Becoming a trusted advisor requires unique skills to build long-term relationship based on trust and reliability by:
- Providing expert advice and insights to clients.
- Demonstrating a deep understanding of the client's business and industry.
- Offering proactive solutions and anticipating client needs.
Experience and Qualifications
- Experience: Minimum of 15+ years of experience in account management managing US Fortune 50 accounts for complex business-to-business solution sales with referenceable record of attaining client’s trusted advisor status.
- Payments/Banking experience at large public companies such as Fiserv, FIS, TSYS is a plus.
- Education: Bachelor’s degree in business administration, Marketing, or a related field.
Equal Opportunity
Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success
