Business Analyst
Atlanta
Chronos US – Engineering /
Full-time /
Hybrid
About Zeta
Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.
Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 15M+ cards have been issued on our platform globally.
Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.
Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.
About the role
This is an entry-level position in the Customer Success team at Zeta, where you will assist in the adoption, implementation, usage, and growth of Tachyon SaaS in the US market. This will be a client-facing role, where you will work closely with senior stakeholders within US banking organizations to modernize their card payments and mobile banking setups through the Tachyon platform.
Responsibilities
- Requirement shaping with clients:
- You will be required to elucidate and document detailed client requirements, technical specifications and solutions to translate the client’s functional needs and map them onto Zeta’s product landscape
- You will also assist in conducting in-depth solutioning workshops with the clients to understand their systems, applications, data models, and processes
- Handling Project Implementation:
- You will be expected to assist in coordinating with various product and program managers across the Tachyon product platform to arrive at needed solutions and feasible, optimal approaches for all business requirements.
- You will also work with product teams to ensure the comprehensiveness and correctness of the delivered solution.
- Technical Problem Solving:
- You will be expected to work closely with our clients and assist them in adopting the Tachyon platform and solutions in an effective manner
- Assist with integrations using APIs, Events, batch files, and data extracts
- Help debug client issues
Skills
- Individual contributor with a bias for action and a rigorous attention to detail
- An entrepreneurial and first principles thinker, along with excellent problem-solving and analytical skills
- Ability to understand technical concepts on SaaS offering via cloud (AWS), APIs, pub-sub architecture, etc.
- Excellent written and verbal communication skillsSelf-motivated with a drive to learn and adapt to new and ever-changing project demands
Experience and Qualifications
- Has completed, or is due to complete in the next year, a Bachelor’s Degree/ Diploma in one of the following: Computer Science, Business/ Data Analytics, Business Administration or a similar field
- Has <3 years of experience working in a technical function
- Prior experience in Credit Card Implementation is a huge plus
- A track record of excellence through their academic tenure with a balance of academic, projects/ internships experience, and extra-curricular activities is a huge plus
- Excellent problem-solving and analytical skills with an ability to articulate complex problems with clarity and the right level of detail
- Stakeholder management skills with experience dealing with multiple teams and delivering complex projects are preferred
Zeta is an equal opportunity employer
Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success
