Senior Product Head, HSA and Employee Benefits
Remote, USA
Chronos US – Product /
Full-time /
Remote
About Zeta
Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.
Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 15M+ cards have been issued on our platform globally.
Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million account portfolios.
Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.
About the Products
Zeta Tachyon, is an issuer side next-gen, banking tech platform comprising
Tachyon Credit - A Credit Card Processing, Loan Management and Loan Servicing platform that Issuers can use to issue and Service Credit Cards, Commercial Cards, Co-Brand Cards, Unsecured Loans and BNPL
Tachyon Deposits - A digital first core banking platform that issuers can use to issue and manage the lifecycle of Demand Deposits, Savings Accounts and Term Deposits
Tachyon ITP - An Issuer Transaction Processing Platform comprising Card Management, Transaction Processing and Payments across Closed loop Networks and Open Loop Networks (eg Visa, Mastercard, Amex, Discover, ACH, RTP, Zelle)
About the Role
We are looking for a Senior Product Head, HSA and Employee Benefits in the US market, to lead a multi faceted role that will be both internal and external facing.
Responsibilities
- Product Strategy - Govern quarterly road map for Electron Benefits, Tachyon Deposits and Tachyon ITP to support HSA, FSA, HRA and other Employer Benefit programs
- Product Management - Assisting our central Product and Engineering teams to build and maintain the Platform
- Operations Strategy - Assisting Product and Operations teams to build capabilities and define SOPs for running HSA, FSA, HRA and Benefits Operations including Account Operations and Payment Operations.
- Compliance Strategy - Assisting Product and Implementation teams to configure relevant regulatory compliance and reporting for HSA, FSA, HRA and other Employer Benefit programs.
- Go-to-Market - Supporting Sales and Sales Engineering motions by delivering SaaS and platform pitches
- Engagement Management- Interfacing with Customer teams on ongoing projects for requirement gathering and subject matter expertise, as a part of the Implementation team
Skills
- Ability to translate market needs and regulatory requirements into product specifications and backlog items
- Comfort with customer-facing engagements and working with cross-functional GTM teams (Sales, Sales Engineering, Marketing)
- Ability to articulate complex technical products to business stakeholders
Experience and Qualifications
- Domain & Regulatory Expertise
- In-depth knowledge of tax-advantaged benefit accounts, including HSA, FSA, HRA
- Indepth knowledge ofIRS guidelines, HSA/FSA-related tax form generations, contribution limits, qualified medical expenses, rollover provisions, custodial arrangements
- Familiarity with COBRA, ERISA, HIPAA, and ACA compliance requirements as they relate to employer-sponsored benefit plans
- Familiarity in employer benefit plan design, including pre-tax vs. post-tax treatment, eligibility criteria, and employee communication requirements
- Product Management & Platform Experience
- Demonstrated experience in building or managing HSA/FSA/HRA platforms for banks, TPAs, or fintechs
- Strong grasp of platform configuration options (e.g., plan year, contribution schedule, rollover settings)
- Operations & SOP Development
- Deep understanding of benefits account lifecycle operations, including: Account origination and KYC onboarding, Funding flows, Payment adjudication rules, Claim submission and substantiation processes and Reconciliation and reporting workflows
- Experience defining standard operating procedures (SOPs) for: Customer service, Contribution management, Disbursement handling, Fraud mitigation and overpayment recovery
- Integration & Ecosystem Knowledge
- Knowledge and understanding of integrations with Payroll providers (e.g., ADP, Paychex, Gusto) for funding and deductions, TPA platforms, Payment networks and Investment platforms for HSA
- Implementation Experience
- Past experience in interfacing with enterprise clients, leading requirement gathering, and providing implementation support
Equal Opportunity
Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success
