Principal Engineer - Site Reliability Engineer
Bangalore
Studio Payzapp – Engineering /
Full-time /
On-site
Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.
Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.
Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.
Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.
Responsibilities
- System Reliability: Ensuring the reliability of software systems by designing, implementing, and maintaining scalable and reliable infrastructure.
- Automation: Developing automation tools and scripts to streamline operational tasks, reduce manual intervention, and improve overall system efficiency.
- incident Response and Resolution: Monitoring system performance and responding to incidents promptly to minimize downtime and ensure high availability. Lead Incident Management during Incidents.
- Capacity Planning: Analyzing system usage patterns and forecasting future capacity needs to ensure that the infrastructure can handle current and future demands. Responsible for driving MTTR as per the Incident SLA.
- Performance Optimization: Identifying and addressing performance bottlenecks in software systems through optimization and tuning.Responsible for having 100% coverage for various alerts covering Application, Infrastructure, Security, Flows, etc.
- Infrastructure as Code (IaC): Implementing infrastructure as code practices, using tools like Terraform or Ansible, to define and manage infrastructure in a version-controlled and automated manner. Own service or services availability.
- Monitoring and Logging: Implementing and maintaining monitoring and logging solutions to gain insights into system behavior, troubleshoot issues, and proactively address potential problems. Collaborate with Product managers, Designers and Developers in self-sufficient teams to implement and follow best SRE practices.
- Security: Collaborating with security teams to implement and maintain security best practices in infrastructure and application. Provide technical guidance to the team on managing availability and performance of mission-critical services on building automation to prevent problem recurrence and building automated responses for non-exceptional service conditions.
- Disaster Recovery Planning: Developing and maintaining disaster recovery plans to ensure that systems can quickly recover from major outages or failures.
- Continuous Improvement: Continuously analyzing system performance, reliability, and incidents to identify areas for improvement and implementing changes to enhance overall system resilience.
Skills
- Programming Languages: Proficiency in one or more programming languages, commonly Python, Go, Shell, Bash.
- Automation and Scripting: Strong automation skills using tools like Ansible, Puppet, Chef, or custom scripts. Knowledge of Infrastructure as Code (IaC) tools like TerraformContainerization and Orchestration: Experience with containerization technologies like Docker and container orchestration platforms like Kubernetes.
- Cloud Computing: Proficiency in any of the cloud platforms such as AWS, Azure, or Google Cloud Platform, and knowledge of managing infrastructure in the cloud.
- Monitoring and Logging: Familiarity with monitoring tools (e.g., Prometheus, Grafana, ELK stack) and logging frameworks to track system performance and troubleshoot issues.
- Networking: Understanding of networking concepts, protocols, and troubleshooting skills.
- Security: Knowledge of security best practices, including encryption, access controls, and vulnerability management.
- Continuous Integration/Continuous Deployment (CI/CD): Understanding and implementation of CI/CD pipelines for automated testing and deployment.
- Load Balancing: Experience in incident response, troubleshooting, and resolution.
- Version Control: Proficient use of version control systems like Git.
Experience and Qualifications
- 9+ years of experience in site reliability engineering.
- B.Tech/M.Tech in computer science, information technology or a related field.
- Certifications from cloud service providers like AWS Certified DevOps Engineer, Google Cloud Professional DevOps Engineer, or Microsoft Certified is a plus
Equal Opportunity
- Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success
