Onboarding Experience Coordinator

Remote/WFH (US Based) /
Home Onboarding /
Making it easy to live well — whenever, wherever

At Zeus Living, we believe housing shouldn’t constrain how, where, and when you want to live. At the center of everything we do are our people—our customers, partners, and the Zeus team. That’s what our founders knew when they started Zeus Living in 2015, setting out to make renting a home easier. The goal then—and now—is to create a new, modern mode of housing, making it easy to live well—reliably, safely, comfortably, even stylishly—wherever, whenever.

We’ve grown and learned a great deal since we started. Today we’re a hardworking team of creators, problem-solvers, and strategists committed to our vision and values. Based in San Francisco and backed by Airbnb, Comcast, Bowery, and Initialized Capital, we’ve raised $125M in funding.

The Role:

We’re looking for an enthusiastic and customer-centric Onboarding Experience Coordinator to join our Home Onboarding team.

The Home Onboarding team transforms empty properties into stylish, functional, and warm Zeus homes. They manage the entire process - from the initial property inspection, to furniture staging, to collecting all of the homes’ details for our residents. 

The Onboarding Experience Coordinator is a critical relationship manager for the Onboarding team. They are responsible for kicking off the relationship between Zeus and Owners who are onboarding their homes with us. This team member introduces the owner to the Onboarding process, collects critical information about the property from them, manages the Initial Inspection process, and communicates the results of the inspection back to the homeowner. They will work with the owner on any repairs that need to be completed before handing the property off to an Onboarding Associate to project manage the remainder of the onboarding process.

What You'll Do:

    • Be the initial point of contact for the homeowner post-sales process. Introduce him or her to the Onboarding process and collect critical information about the property during the initial phone call
    • Direct Zeus employees and third party partners to conduct thorough home inspections to ensure each home is up to Zeus standards before the Onboarding process begins 
    • Review and summarize inspection findings for homeowners, setting expectation on any repairs that need to be made 
    • Be a warm and knowledgeable representative of Zeus to homeowners 
    • Collect feedback from owners and make process change recommendations to internal teams based on this feedback

What You Bring:

    • Relevant experience in sales, customer service, hospitality, real estate, etc.
    • An intuitive sense for prioritization and execution
    • Independent problem-solving skills and an ability to collaborate
    • Excellent verbal and written communication skills
    • A knack for detail, efficiency, and organization
    • Startup experience / general enjoyment working in a high-volume, fast-paced environment
    • Positivity, optimism, and empathy
    • Technological proficiency and past experience using CRM platforms, property management software, and Google Suite

Our Benefits:

    • Competitive base salary, plus a chance to own a part of the business via stock options
    • Medical, Dental, and Vision coverage for you and your dependents
    • 401(k) with a company match (100% of the first 3% you contribute, and 50% of the next 2%)
    • 20 paid days off per year. After 2 years with the company, you’ll receive 30 days per year
    • And many more...ask us about all of this on your first chat with the Talent team

If you are hired in the US, we will require you to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated.

At Zeus Living, We Are:

Transparent: honest, authentic, communication, access to info, hard truths
Humble: self-aware, ask for & accept help, inclusive, collaborative, respectful, thankful
Iterative: speedy, willing to break things, growth-minded, creative, process-driven
Human-centric: above & beyond service, surprise & delight, make things right

At Zeus Living, we believe that bringing together people who have different worldviews, personal circumstances, and experiences improves our customer service, work, environment, and one another. Diverse strengths, abilities, interests, and perspectives power the flow of innovation and creativity, which is vital to our success. We encourage people from all walks of life—all backgrounds, identities, genders, ages, races, religions, abilities, and socioeconomic statuses—to apply.

Zeus Living is an equal opportunity employer and we will provide reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

You can find more about what we offer here!