Order Management Specialist
Dallas, Texas / United States (Remote)
Other – Operations /
Full time /
Hybrid
The Order Management Specialist role at Zimperium is an exciting opportunity for a self-starter, analytical individual with sales operations or revenue operations experience. The role is responsible for managing the end-to-end order process, from quote to cash, with attention to detail and efficiency. This successful candidate has a keen eye for detail, exceptional organizational skills, and the ability to collaborate effectively with cross-functional teams to ensure seamless order processing.
Essential Duties and Responsibilities:
- Review submitted Purchase Orders, order forms & contracts for completeness, accuracy, and compliance with our Company Bookings Policy to drive accurate invoicing, revenue recognition, sales activity reporting, KPI data and commissions
- Process SFDC Opportunities by validating delivery, initiating subscription contracts, including entering post-close contract amendments / adjustments as needed
- Verify that order details align with approved pricing and discounting guidelines
- Partner with Deal Desk & Finance to manage opportunities with non-standard deal terms
- Liaison with OEM partners to ensure proper processing of OEM orders and reconciliation activities
- Assist Finance team with invoice collections, actively pursuing validation of payment timing, functioning as the expert on bookings & billings, and escalating any risk accounts
- Collaborate with internal teams to help identify opportunities for process optimization and efficiency gains, driving continuous improvement initiatives
- Develop, document, and maintain processes as needed
Minimum Qualifications:
- 2+ years of experience in order management, sales operations, revenue operations, finance operations, or a related role in a B2B SaaS or technology company
- Experience with CRM systems (e.g., Salesforce) and familiarity with CPQ solutions
- Familiarity with spreadsheet software (Microsoft Excel and/or Google Sheets)
- Excellent organizational and problem-solving skills to address customer inquiries and logistical challenges
- Strong attention to detail and ability to manage high volumes of orders with accuracy
- Ability to work independently and as part of a team
- Strong written and verbal communication skills, with the ability to communicate effectively both internally and externally
- Ability to thrive in a fast-paced, dynamic environment
- Availability during the end of the month / quarter is essential
- Some travel may be required
Zimperium, Inc. is a global leader in mobile device and app security, offering real-time, on-device protection against both known and unknown threats on Android, iOS and Chromebook endpoints. The company was founded under the premise that the then current state of mobile security was insufficient to solve the growing mobile security problem. At the time, most mobile security was a port from traditional endpoint security technologies.Zimperium recognized mobile devices had unique characteristics needing a completely new approach. The team set to work to reimagine how to protect mobile devices and developed the award winning, patented z9 machine learning-based engine.
Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
