Customer Support Representative

Louisville, Colorado
Customer Success
Full Time
zingfit is in search of a Customer Support Representative to work out of its Louisville, CO office Monday- Friday.  Our company builds and markets a leading scheduling and engagement platform for boutique fitness studios. We’re a fast-growing innovative organization seeking self-motivated, tech-savvy professionals that strive to be part of a winning team. This is an entry level position with the opportunity to grow within the company. 

What you'll do:

    • Enthusiastically respond to technical support requests through phone and email (zendesk) 
    • Empathize with the customer and be their advocate on escalations 
    • Proactively solve customer support problems that arise
    • Help users with purchases,program sign-up processes, payment issues, general troubleshooting, general “how do I’s”Learn all the ‘ins and outs’ of the product and services offered to properly assist users with selecting the appropriate products/programs for their needsIdentify and qualify legitimate sales opportunities
    • Assist other departments with day-to-day tasks as neededEscalate the appropriate issues to tier three support and engineering
    • Become a trainer for the platform and conduct trainings regularly 
    • We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all the things you'll do

About you:

    • High Energy, optimistic outlook and positive attitude
    • Zendesk experience preferred
    • Empathetic approach to troubleshooting and customer service
    • Turns obstacles into successes
    • Quick learner, willing to take initiative, and has great follow through
    • Strong listening skills and analytic abilities1-3 years providing professional customer support in a SaaS platform company preferred
    • Proactive, critical thinking problem solving skills required
    • Excellent written and verbal communication skills Bilingual Proficiency in Spanish is a bonus!
Why zingfit
Great location, in the Colorado Technology Center in Louisville, close to Denver and Boulder
A team of people who are truly passionate about the SaaS product we provide to our clients
Culture of integrity, collaboration, health and mindfulness 
Freshly funded startup that is growing and eager to find teammates excited to grow their career with us

Salary and Benefits:
Competitive salary commensurate with experience
Comprehensive health, dental and vision benefits 
Disability and life insurance covered 100% by zingfit
401k Plan with matching company contributions
Flex PTO
Free snacks and coffee, including an in-house espresso machine
Free in-office chair massages
Wellness stipend