Associate Implementation Manager, Solution Delivery
Denver
Operations /
Full-time /
On-site
$65,000 - $75,000 a year
Applications will be accepted on an ongoing basis until October 31st.
Location: This role is an in-office position based in Denver and you must be willing to work East Coast hours.
Salary: $65,000-75,000 per year, depending on experience.
Visas: We are unable to sponsor work visas for this role, and you must be authorized to work in the United States.
Interview Schedule: 30-minute initial call with the hiring manager, and up to three 30-minute calls with key stakeholders of the role, followed by an offer pending references. The estimated interview time commitment is up to 4 hours.
Please note that, due to the nature of our work in the financial services industry, the selected candidate will be subject to background and reference checks as part of the onboarding process.
Position Overview
Zocks AI is seeking an Associate Implementation Manager to join our Solutions Delivery team and play a pivotal role in driving success for our Financial Services clients. This individual will be a problem-solver who thrives tackling challenges across technical, workflow, and business domains. With a focus on delivering high-impact outcomes, you will manage multiple client projects, ensuring seamless deployments and integrations that align with client goals.
This role is perfect for someone who thrives in customer-facing environments, with a strong passion for building relationships and delivering exceptional experiences.
**You must love working with customers and find joy in solving their most complex challenges.**
Key Responsibilities:
Client Success & Project Management:
- Act as the point of contact for our individual customers, managing on-boarding and check-ins end-to-end, ensuring alignment with client expectations and timely delivery.
- Collaborate with clients to ensure they’re getting the most out of the Zocks platform.
Technical Leadership:
- Lead integration efforts, defining and deploying solutions that meet client-specific needs.
- Serve as an escalation point for technical and integration-related challenges.
- Work with product and engineering teams to test, document, and roll out new features to clients.
Collaboration & Enablement:
- Work with support teams to address and resolve complex customer issues.
- Partner with cross-functional teams to translate client requirements into actionable technical solutions.
- Simplify technical concepts to drive understanding and adoption among non-technical stakeholders.
Preferred Candidate Profile:
- Operates independently, taking ownership of investigation and resolution of customer issues.
- Thrives in a high-visibility, high-impact role and is comfortable managing competing priorities.
- Enjoys problem-solving across varying domains, from technical integrations to business workflows.
- Relishes collaborating with diverse teams to achieve shared success.
- Exhibits strong customer-facing skills, with a high emotional intelligence (EQ) and a passion for working directly with clients.
Required Skills and Qualifications:
- 2+ years of experience in technical support, implementation or solutions delivery roles.
- Strong task management skills with a proven ability to prioritize across multiple concurrent projects.
- Experience with SaaS platforms, CRMs, and the Financial Technology sector.
- Excellent communication skills to engage both technical and non-technical stakeholders.
- Outcome-oriented mindset, capable of prioritizing tasks to meet client objectives.
Nice to Have:
- Familiarity with Financial Services workflows and compliance requirements.
- Technical experience with LLMs, Query Syntax and consumer AI interfaces.
- Exposure to enterprise tools such as Salesforce, Office 365, Virtual Meeting Platforms, VoIP systems, REST APIs and BI tooling
Apply today to be part of Zocks AI’s mission to transform the future of Financial Services!
We are an equal opportunity employer and never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. At Zocks AI, we value diversity and believe it enhances our creativity, innovation, and overall success. We encourage all qualified people to apply.
