Fleet Support Engineer

Foster City, CA
Fleet Operations – Base Operations
Full-time
The Fleet Support Engineer on the BaseOps team will be actively engaged in the operational uptime of our fleet. The primary responsibilities to include diagnosis of complex hardware/software related issues, interfacing with cross-functional engineering teams to drive resolution, capturing the troubleshooting details and placing in the internal knowledge database, and generally being available to support the daily technical operations. 

RESPONSIBILITIES

    • Point of contact for real-time escalation from technicians of fleet issues 
    • Document, amend, and maintain a troubleshooting guide for all technicians to use as faults are diagnosed and resolved
    • Establishing diagnostic procedures to expedite troubleshooting in the future
    • Historical review of vehicle/fleet data, parsing and interpreting vehicle logs and their physical implications
    • Work with Product Managers to capture feedback and Engineering teams to define a suite of tools dedicated to maximizing fleet availability
    • Work with engineering design to improve tooling and detection of issues
    • Work to implement effective countermeasures across the fleet 
    • Define/capture required data points to validate issue resolution 
    • Nights/weekends as needed with advanced notice 

QUALIFICATIONS

    • Minimum of 2-4  years of relevant experience in transportation, aerospace or autonomous vehicles
    • Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or Industrial Engineering 
    • Experience with unified diagnostic service (UDS)
    • Proficiency with CAN (Vector/Peak), LIN, & Ethernet communication systems
    • Experience with low/high voltage circuits and how to safely troubleshoot
    • Understanding of hardware and software systems architecture, communications to support in an operations setting 
    • Embraces a holistic problem-solving approach to identifying issues with high-level vehicle functions and drive specific resolution into single components
    • Self-starter, ability to build relationships across the company

BONUS QUALIFICATIONS

    • Experience with electric vehicle technology
    • Experience with remotely supporting vehicle troubleshooting 
    • Hands-on experience with hardware 
    • Experience with Linux & Python-based programming systems for fleet level data processing 
ABOUT ZOOX
Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of artificial intelligence, robotics, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.