Service Technical Writer

Foster City, CA
Fleet Operations – Base Operations
The Service Technical Writer on the Zoox BaseOps team will author and edit all Service technical publications. Defines, creates, and updates the technical documentation associated with labor time, service, maintenance, body repair, electrical diagrams, harnesses, and parts guides to support the BaseOps Service team.  


    • Create remove/repair/replace documentation for multiple vehicle platforms 
    • Create wiring diagrams, tooling documentation, and diagnostic test plans 
    • Create documentation for training, hardware testing, and other Service procedures 
    • Communicate closely with the Service & Prototype teams to collect and review content 
    • Interface closely with the hands-on technical team to understand the true complexities 


    • 2-5 years’ experience as a Service technical writer 
    • Bachelor's degree or equivalent practical experience with writing and editing 
    • Proficiency with MS Office suite (Excel, Word, PowerPoint) 
    • Proficiency with Google Suite
    • Ability to capture and retouch digital photographs 
    • Strong written and oral communication skills 
    • Exhibit high attention to detail 
    • Ability to multi-task and manage workload to achieve project deliverable deadlines 
    • Ability to approach the role with a can-do, team player attitude 


    • Experience in the automotive and/or high-tech industries 
    • Experience with CATIA, JIRA, Confluence, Dozuki 
Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of artificial intelligence, robotics, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.