Service Training Lead

Foster City, CA
Fleet Operations – Base Operations
The Service Training Lead will be actively engaged in the design, development, and execution of technical and non-technical training for the Base Operations team. This will include but not limited to new hire orientation, high voltage interaction and safety, CAN diagnosis, component level repairs, and general vehicle knowledge. You will help in communicating policies, procedures, and practices to the team to ensure everyone is aware of the expectations and the real-time changes. Additionally, you will work with cross-functional teams to align on training management systems and ensure our content is standardized with other teams across the company. 

RESPONSIBILITIES

    • Research, analyze and identify specific training needs to support team objectives
    • Select appropriate delivery methodology, develop lesson plans, instructional materials, and student handouts
    • Develop and administer an ongoing training program that includes all aspects of employee growth from onboarding and orientation through continued growth in both technical and managerial tracks
    • Work closely with internal & external teams to define requirements for all training types
    • Introduce new and current employees to technical systems and upgrades used in the performance of their duties
    • Schedule & conduct both classroom and on-the-job instruction
    • Develop evaluations that assess the effectiveness of training
    • May be required to work occasional nights/weekends 

QUALIFICATIONS

    • Excellent presentation skills
    • Strong verbal and written communications skills
    • Proven interpersonal, coaching, and mentoring skills
    • Demonstrated organizational and planning skills
    • Strong technical and analytical skills
    • Ability to prepare, reproduce, and deliver training materials
    • Experience with managing a team of individuals 
    • Experience with Google Suite (Docs, Sheets, Slides, Forms)
    • At least 3 years of experience in assessing training needs, developing instructional materials and providing training to team members
    • Must have at least 5 years of industry experience
ABOUT ZOOX
Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of artificial intelligence, robotics, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.