Senior/Staff Technical Operations Engineer

Foster City, CA
Information Technology – Compute Infrastructure /
Full-time /
On-site
The IT Platform Operations team at Zoox is responsible for on-prem data center operations, hardware design, and validation. We are expanding our focus to include IT Technical Operations for our active robot fleet, emphasizing real-time command center live support, real-time monitoring services, and the application of Site Reliability Engineering (SRE) principles. As the Senior/Staff Technical Operations Engineer, you will play a critical role in ensuring the stability and success of our live robot missions.

In this role, you will leverage your real-time operations experience to support complex live mission operations. Your technical acumen and problem-solving skills will be essential in maintaining the operational integrity of our systems. You will work closely with multiple operations teams to discover, document, and optimize workflows and dependencies, contributing to the continuous improvement of our technical operations processes.

If you are ready to shape the future of our technological landscape and bring innovative solutions to fruition, we invite you to join us in this exciting opportunity. This is your chance to make a significant impact on the future of our robot fleet operations.

In this role, you will:

    • Real-Time Command Center Operations: Work within the Zoox Fusion Center, serving as the primary IT point-of-contact during work hours. Support real-time operations by providing immediate troubleshooting and technical assistance.
    • Real-Time Monitoring: Oversee the monitoring of our active robot fleet, ensuring constant vigilance and a quick response to any issues. Implement and manage real-time monitoring solutions to maintain system stability.
    • Technical Support: Provide robust technical support for deployed environments in AWS. Utilize your expertise in networking, and cloud computing to ensure operational efficiency.
    • Collaboration: Coordinate with multiple technical and support teams to enhance our real-time operations capabilities. Work collaboratively to discover, document, and optimize real-time technical operations processes.
    • SRE Principles: Apply SRE principles to improve the reliability, scalability, and performance of our systems. Drive continuous improvement in our real-time operations environment.

Qualifications

    • 10+ years of IT experience and 5+ years of real-time operations experience. 
    • BS / MS in Information Technology or equivalent experience.
    • Proven track record of working successfully in critical real-time operations, e.g. life-safety, financial, transportation, etc
    • Full-stack knowledge:  Understanding of the concepts of production IT environments and end-to-end service delivery.
    • Experience with Linux systems administration, preferably Ubuntu
    • Demonstrable knowledge of networking concepts and troubleshooting: OSI model, TCP/IP, DMZ
    • Exposure to operating production environments in AWS
    • Familiarity with real-time monitoring solutions and concepts.
    • Exposure to EKS is beneficial
Compensation
There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The salary range for this position is $156,000 to $226,000. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.

Zoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.


About Zoox
Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.

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Accommodations
If you need an accommodation to participate in the application or interview process please reach out to accommodations@zoox.com or your assigned recruiter.

A Final Note:
You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.