Senior Operational Risk Manager

CRO General – CRO General /
Employee - Permanent /
Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. 

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife

The second line Operational Risk team owns theframework for managing operational risk at Zopa, andisresponsible forsetting high-quality standards over the design and documentation of processes, controls and risk assessments.  The team is responsible for risk oversight of the first line, training and assurance activity, designed to ensure that defined frameworks and standards are adhered to and that Zopa is managing its operational risk exposure within the bank’s risk appetite. 
We are looking for an experienced second line senior operational risk manager to support the ongoing development of the operational risk framework and the systems that support it.  Whilst partnering with the business to provide effective review, challenge, oversight and assurance of operational risk assessments and decision making by the business.  The role is an exciting opportunity for a senior risk manager motivated by driving change and contributing to delivering responsible growth and a truly customer centric experience.   

A day in the life:

    • You'll be working closely with the Head of Operational Risk and senior risk leaders from across the business. 
    • Developing the framework for managing operational risk at Zopa, including the risk taxonomy, operational risk assessment matrix, and RCSA framework.  
    • Providing second line operational risk oversight of first line, ensuring that defined frameworks and standards are adhered to, and that sufficient subject-matter expertise is applied, in ongoing operations and in major change initiatives. 
    • Conducting second line operational risk assurance work, adding value through the provision of independent testing, challenge and insight. 
    • Training the first line on the defined frameworks and standards to help build and champion quality and excellence in operational risk management across the business. 
    • Improving the quality of discussion and debate around risk – ensuring appropriate escalation, a consistently evolving approach to MI and controls and clear expectation setting. 
    • Supporting the annual ICAAP Pillar 2A assessment for operational risk. 

About you:

    • You’ll have proven experience in an operational risk management role within the financial services industry.  
    • A deep understanding of industry best practice in operational risk, including in respect of the design and documentation of processes and controls, and in clear risk analysis and assessment.  
    • Be a subject matter expert in at least one sub-type of operational risk (in particular, internal fraud, supplier risk, finance processes or business continuity).  
    • You’ll demonstrate strategic thinking with advanced knowledge in operational risk management frameworks and methodologies. 
    • Have excellent communication skills, capable of influencing and engaging with a wide range of stakeholders.  
    • The ability to advise and challenge on the implementation of smart solutions across multi-functional teams.  

Flexible working? Yes please!
At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work-life balance. Our teams work in a hybrid manner, from our vibrant UK offices and the comfort of their own homes, at a frequency that suits the team and the work they do.
Not only that – you'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.

*Subject to having the right to work in the country of choice

Diversity Statement

Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.