Workplace Support Engineer
London
Tech Operations & Delivery – IT Service Operations /
Employee - Permanent /
Hybrid
Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
The Team:
The Workplace Technology (WPT) Helpdesk provides an essential service in supporting our users to get the best out of their technology. The team is the main point of contact for users to raise issues, request equipment and receive guidance on how to use their software and hardware solutions. We pride ourselves on providing an excellent service and having a great relationship with our users.
We’re a small team of four Workplace Support Engineers and we cover everything from laptops (Windows and Mac), printers, meeting room, conference and AV solutions.
Our mission is to provide a seamless IT service allowing our users to focus on doing what they do best.
A day in the life:
- Responding to queries that come in via Email, Phone, Slack and in-person
- Troubleshooting and resolving technical issues
- Carrying out proactive checks on equipment to ensure it is always in top condition
- Configuring devices and sending them out to remote users
- Meeting our new starters and ensuring they have the best technology experience on their first day
- Collaborating with specialist technology teams to resolve complex problems
- Documenting fixes to known issues and writing knowledgebase articles
- Identifying service improvements and working with the team to implement them
- Building relationships with our users to understand how they work and what they need from us
About you:
- Reporting to the IT Service Desk Manager, you will be part of the Workplace Technology Helpdesk team
- A “people person” that can empathise with someone when they are experiencing technology issues
- Experience of working with Windows and Mac in a large business/enterprise environment
- A logical thinker with an ability to troubleshoot problems rationally
- Calm and collected in the face of difficult problems
- Thrives on providing a good service with a smile
- A team player who isn’t afraid to get stuck in and help their teammates when needed
- Organised and able to prioritise effectively
- Able to communicate well with a diverse range of individuals
Added bonus:
- Experience of working with Audio Visual and Conferencing systems in a large/enterprise environment
- Experience of working within an IT Helpdesk/IT Service Desk in a large/enterprise environment
- Experience of working with MDM/UEM systems
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Flexible working? Yes please!
At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work-life balance. Our teams work in a hybrid manner, from our vibrant UK offices and the comfort of their own homes, at a frequency that suits the team and the work they do.
Not only that – you'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
