Help Desk Support Engineer
London
Tech Operations & Delivery – IT Service Operations /
Employee - Permanent /
Hybrid
Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
The Team:
At Zopa, our Helpdesk team doesn’t just fix laptops — they empower our people to do their best work every day. As our new Workplace Support Engineer, you’ll bring an enthusiasm for technology and a passion for customer service to a tight-knit, high-impact team that supports over 500 Zopians across multiple sites. Whether it’s onboarding a new starter, resolving a critical tech issue, or keeping our meeting rooms running smoothly, you will be the friendly face of IT.
Why You’ll Love It Here:
Step into a dynamic, modern tech environment where cross-team collaboration—from Software Development to InfoSec—is part of the everyday. You’ll be part of a friendly, impact-driven team that values growth, feedback, and fresh thinking. With clear development pathways and your input genuinely welcomed, you’ll shape both your career and how we work. We measure success through meaningful outcomes: speedy resolutions, happy users, ambitious goals, and recognition from peers across the business.
A day in the life:
- Using customer service and technical skills to provide an outstanding level of support to our colleagues in-person and remotely
- Ensuring your tickets are triaged, SLAs are hit, and users get the support they need, fast.
- Carrying out proactive checks of meeting room AV equipment and desk technology to ensure it is always ready to be used.
- Use your expertise to support everything from Mac and Windows devices to AV systems, Office 365, and endpoint management tools.
- Collaborate closely with InfoSec, Enterprise Tech, and other engineering squads to resolve complex problems and improve tooling.
- Monitor stock and hardware inventory, and make sure our kit is always ready to go.
- Creating a first-class experience for new Zopians by configuring their equipment and supporting them from their first day at Zopa
- Ensure the workplace tech area is always ready for action — clean, organised, and fully operational.
About You:
- Experience in working in a corporate IT / Helpdesk environment
- Customer-first communication — you adapt your style based on who you’re helping
- Comfortable with prioritising issues based on their impact and urgency.
- Proficiency with ITSM tools like Jira, ServiceNow or Halo
- Comfortable supporting both Mac and Windows users
- Familiaritywith ITIL-aligned practices (Incident, Change, Problem)
- Understands what good customer service looks like. Displays empathy and understanding in every interaction
- An interest in process improvement and automation, with curiosity about AI
- A solid understanding of cybersecurity principles and remote support techniques
Nice to have:
- Experience with enterprise video conferencing (e.g. Neat, Cisco)
- Knowledge of Okta or similar IDPs
- ITIL Foundation certification
- Familiarity with Jamf, Intune or Tanium
#ON-LI1
We're on the move!
Towards the end of 2025 Zopa will be relocating to a brand-new headquarters at 20 Water Street in Canary Wharf. The 44,000 square foot workspace will foster collaboration and inspire creativity for our 900 employees amidst our 2025 growth blitz.
At Zopa we value flexible ways of working.
We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.
You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
