Head of Site Reliability Engineering

London /
Zopa Reliability Engineering – Zopa Reliability Engineering /
Employee - Permanent
/ Hybrid
Our Story
Hello there. We’re Zopa.
We began our journey in 2005 with the drive to deliver customer-first financial products. Fast forward to 2020, we shifted gears and became a digital bank, leveraging our customer knowledge, money expertise and technical agility to forge ahead. Our diverse team is united by a mission to create simple, fair and honest financial products that have the customers’ needs at their heart.
We’re regularly recognised at industry awards for our game-changing products and are proud to be one of the market leaders in consumer lending in the UK. But our work doesn’t stop there. 
After securing £220 million in our 2021 funding round led by SoftBank, we’ve entered the next stage in our journey. So far, we’ve lent out over £8 billion and made money work better for over half a million people across the UK who were looking to borrow or save with us. In less than 2 years after becoming a bank, we hit £2 billion in customer deposits and we’re also a top 5 credit card issuer in the UK. And this is just the beginning.
We’re set on achieving big things with ambitious growth targets to match. This means there's a range of opportunities for you to excel and develop through a career at Zopa, while building better banking products that truly matter to our customers.   
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa. For a closer look at our culture, check out our latest video here. And if you want to join us, have a look at our current open roles!

The team:

At Zopa the Site Reliability Team are a key technical function within the organisation operating with the primary objectives of providing a resilient, reliable and secure platform for our engineers and customers alike. Our team are innovative and with a vision of creating a first-class platform through automation first, infrastructure as code and following best practices all the while ensuring a smooth and auditable development journey to production and maintaining adherence to the high bar set for security in a regulated financial environment. We do this by replacing processes with automation, designing reliable and resilient services and supporting security principles that are vital in an FCA audited environment.

The role:

As Zopa's Head of Site Reliability Engineering you will be given the privilege of leading and enabling a fantastic group of highly motivated and talented engineering teams who build and run the infrastructure platform powering Zopa's financial products.

You will collaborate with many teams across the business to shape the architecture and underlying technical infrastructure of the platform. A key part of the role is to own a forward-looking shared vision of what the platform should look like based on the strategic needs of the business alongside a road map to realise it. 

A day in the life:

    • Leading a team of around 15 SRE, Infrastructure and Network Engineers and planning the future technology platform.
    • Building a shared vision/roadmap with the SRE team managers, product engineering tribes and senior management.
    • Communicating with stakeholders and bringing teams closer together.
    • Automating our infrastructure in a hybrid cloud environment (AWS)
    • Improving our infrastructure release processes and pipelines.
    • Designing processes and tools that help our developers to take more control of their products and the infrastructure they need.
    • Managing supplier relationships, negotiating and selecting new vendors to support our platform and infrastructure capabilities
    • Ensuring risk management is performed in alignment with the company's risk framework.
    • As a manager of managers, you will be responsible for supporting and developing them on their career journeys.

About you:

    • You believe leadership is about motivating and inspiring your team to do their best work.
    • You will be responsible for leading and developing your team, supporting their career, and charting a path for their success. 
    • You are results driven and focused on achieving business outcomes, not just engineering ones.
    • You will be an active communicator, sharing your ideas as well as being open to new ideas and good at identifying organisational needs and opportunities.
    • You are passionate about the SRE and NoOps model and dedicated to bringing infrastructure as a software engineering matter.
    • You are able to resolve conflicts between different stakeholders or teams.
    • You have a broad knowledge of computing, with the ability to deep-learn specific stacks.
    • From a technical perspective you will have experience with immutable infrastructure and AWS (ideally) or other Cloud platforms.
We host interviews via Zoom video and from our London Bridge office. We know interviews can be stressful and we want you to have the best experience possible interviewing with us so please let your recruiter know if you need any reasonable adjustments to be made throughout the process!


Flexible working? Yes please!

Whether you want to come into our open-plan, riverside London Bridge office or work from the comfort of your own home (or both!), you’ll be able to decide on an approach with your manager, looking at what works best for you, your role and your team.

Not only that – you'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one. 

*Subject to having the right to work in the country of choice

To thrive here, you’ll need to:
Champion our customers. Whatever your role, you’ll be close to our customers. We care passionately about doing the best for them.
Help us make fearless choices. Our environment is fast-paced, agile and open. You’ll solve interesting and challenging problems, and be trusted and empowered to bring your ideas to life.
Walk the talk. Like us, you’ll be honest, stick to your promises and face the tough moments head-on.
Win smarter. You’ll be always on the lookout for a better way of doing things, going beyond ‘good enough’ and welcoming different points of view.
Be in it together. You’ll join an ambitious, diverse and all-round approachable team with a mix of ideas and talents who inspire each other to be better every day.

Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to great products and unique company culture. We simply can’t expect to empower our customers to better manage their money without challenging the current status quo. Creating the best place for money is no easy task, which is why we need talent from all walks of life.