Workplace Tech Engineer

London
IT Service Operations 2020 – Workplace Tech
Full Time
Our Story
 
We’re empowering people to FeelGood about their money.
 
We’re been on this journey since 2004, when we built the first ever peer-to-peer lending company to give people access to simpler, better-value loans and investments. When it comes to money, we think everyone deserves a fair deal, so since we launched, we’ve helped hundreds of thousands of customers to take the stress out of money by building our business on honesty, transparency and trust.
 
Our journey’s always evolving and we’re now launching a bank. But a different type of bank – one that empowers its customers to take control of their finances and FeelGood about their money.

If you embrace being challenged beyond the norm, aren’t afraid to think differently and are motivated by working somewhere you can really make an impact, you’ll love life here at Zopa.

Role Purpose

The Client Platform team is a group of engineers that ensures Zopa’s employees have the systems and tooling they need to be highly productive. You will support the stable operation of Zopa’s Infrastructure and Applications, by providing support to all employees and providing an escalation path to the Workplace Technology Helpdesk Engineers. 
 
We are looking for someone proactive with a can-do attitude to help shape and define the next iteration of the tools and infrastructure that manages our macOS and Windows endpoints. The role will be integral in aiming to eliminate the traditional 1st line support function, by aiming for an automated and self-serve environment for our users.  
 
If you are a candidate that has broad skills across multiple operating systems and thrive on the ability to develop leading-edge innovative solutions to business needs, then you may be the ideal person for this position.
 
 
A day in the life
 
Manage and administer a mixed client platform environment (Windows, macOS, Ubuntu, etc)

Administer client system management tools (i.e. Chef, Puppet, Ansible, Intune)

Administer enterprise software including deployment and package management (i.e.Jamf, Munki, Chocolatey, Desktop Central) 

Implement and maintain policies and compliance to manage end user devices

Adopt a proactive approach towards all client activities looking for fresh approaches to improve systems, Service Desk profile and all round go better!

Work cross-functionally with every business unit to provide solutions to a wide variety of business needs

Support end user workstation hardware, software, network devices, cabling, and networking hardware and software products by testing, maintaining, monitoring, and troubleshooting in order to determine source of problems

About you

    • You should have a good understanding of imaging and managing client endpoints
    • Experience in Zero Touch Deployments of laptops
    • Application packaging & deployment
    • You’ll be familiar with scripting and automating desktop processes
    • You’re passionate about bringing new and exciting ideas into a team & improving existing processes
    • An understanding of API’s
    • Good network troubleshooting
    • Multi Factor Authentication and Single Sign On
    • Mobile Application Management
#LI-OP1

To thrive here, you’ll need to:
 
Champion our customers. Whatever your role, you’ll be close to our customers. We care passionately about doing the best for them.
 
Help us make fearless choices. Our environment is fast-paced, agile and open. You’ll solve interesting and challenging problems, and be trusted and empowered to bring your ideas to life.
 
Walk the talk. Like us, you’ll be honest, stick to your promises and face the tough moments head-on.
 
Win smarter. You’ll be always on the lookout for a better way of doing things, going beyond ‘good enough’ and welcoming different points of view.
 
Be in it together. You’ll join an ambitious, diverse and all-round approachable team with a mix of ideas and talents who inspire each other to be better every day.

 
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to great products and unique company culture. We simply can’t expect to empower our customers to better manage their money without challenging the current status quo. Creating the best place for money is no easy task, which is why we need talent from all walks of life.