Technical Product Owner - Customer Authentication

London
Technology – Tech Ops
Full Time
Hello there. We’re Zopa the Feel Good Money company.
 
In 2005 we built the first ever peer-to-peer lending company to give people access to simpler, better-value loans and investments. Since then we’ve helped hundreds of thousands of customers take the stress out of money by building our business on honesty, transparency and trust.

It works so well that we want to give our customers access to other great products and tools, empowering them to better manage their money. That’s why, in December 2018, we launched a different type of bank, allowing us to bring a greater range of smart finance products to even more people.

What’s Core Services? 
 
At Zopa, the Core Services tribe is responsible for building critical pieces of our technology platform. As Zopa increases its range of consumer products, there are some things that make more sense to build once, which all our consumer product teams can use. 
 
We cover a broad range of domains. To highlight a few: we ensure all products can record financial transactions in a consistent way so the whole financial operation of the bank can hum sweetly; we make it easy for teams to access a range of payment services; we obsess over how to use the best technology out there so customers can get access our products quickly and painlessly. 
 
What do Product Managers do in Core Services? 
 
Our product managers are responsible for orchestrating cross-functional teams to make those services. That means making sure we can articulate our ambitions and turn them into short and long-term goals, we have great delivery practices, and we can measure what value we bring to the business. 
 
Over and above that, there are some aspirations we particularly care about, and our product managers make sure we hold ourselves to those aspirations: 
 
We want the teams who rely on us to feel our services are incredibly dependable and easy to use 
We’re sensitive to different audiences who care about what we build, the end customer, the product team who wants to interface with us, people who are responsible for our regulatory conduct and our award-winning teams that look after our customers
We deal with customers’ money, so we take our responsibilities seriously and really value the importance of spending time to focus on the quality of our services, as well as preparing for what can go wrong operationally

The role: 
 
You'll own the product vision and define the roadmap for how we manage authentication and authorisation across our ecosystem. This covers two areas. The first is managing the options available to customers to authenticate across mobile and web, and the resulting customer experience and journey when authenticating. The second is evolving our underlying infrastructure that manages authorisation. You'll ensure we build a reliable service for all teams to use. Your role will be critical to Zopa as you'll be ensuring that we can always serve our customers effectively. 
 
There’s lots that can go wrong on the road to getting it right. We’re looking for someone who would relish the challenge of delving into this technically complex domain, whilst protecting us from making costly mistakes.

About you:

    • You're great at building formidable working partnerships with technical leads to deliver best-in-class service 
    • You have built credibility, trust and respect in a team of varied discipline 
    • A great "player coach"; you help your team to be efficient, productive, happy in their work and motivated 
    • You are comfortable understanding technical concepts and can communicate them effectively at all levels 
    • You see challenges as interesting and are great at solving problems in a structured, organised way 
    • You are familiar with some key concepts, such as authentication versus authorisation, single- versus multi-factor authentication, as well as commonly used frameworks like OAuth2 and OpenID Connect