Product Analyst - Top up Squad

London
UPL Tribe – Loan Servicing Squad
Full Time
Our Story
 
We’re empowering people to FeelGood about their money.
 
We’re been on this journey since 2004, when we built the first ever peer-to-peer lending company to give people access to simpler, better-value loans and investments. When it comes to money, we think everyone deserves a fair deal, so since we launched, we’ve helped hundreds of thousands of customers to take the stress out of money by building our business on honesty, transparency and trust.
 
Our journey’s always evolving and we’re now launching a bank. But a different type of bank – one that empowers its customers to take control of their finances and FeelGood about their money.

If you embrace being challenged beyond the norm, aren’t afraid to think differently and are motivated by working somewhere you can really make an impact, you’ll love life here at Zopa.

At Zopa, analysts are the people that inspire ideas and strategies to drive our business forward and make our products better for customers.  They’re a rare mix: creative problem solvers who are also analytical and confident in using data. 
 
This role will be joining our customer management team, where we create great experiences for customers looking to borrow from Zopa again.

* Watch our video for more insights as life as an analyst at Zopa Here!

About you:

    • You’ll be highly analytical while being empathetic – you're confident with large datasets while never losing sight of how the numbers you’re crunching affect the people who use our products    
    • You’ll be super quantitative and able to draw data-driven insights using many tools including Python, SQL, Tableau, and Excel 
    • A natural problem solver – you see the opportunity in complex problems and look for solutions  
    • You’re passionate about creating the next generation of financial products using innovative technologies  
    • You’re a conceptual thinker – you have an ability to find innovative ways to solve analytical problems  
    • Continuously curious, you’re always seeking to deepen your knowledge around different technologies and disciplines  
    • You’re highly collaborative and a great communicator, you’re able to work well with people of different roles and levels   
Working collaboratively across Zopa’s tribes you’ll use cutting edge techniques to break down problems and provide creative solutions, always sharing knowledge with your fellow Zopians.  

You really do influence a lot of things. You influence what is the next feature that we’re going to build, you influence what is the target market we’re going to address with the new feature we’re building, how we allocate resources and so on. So yeah, quite a big impact” Product Designer, Money Management App

Where your career could go?

As an analyst at Zopa, your career could follow one of several career paths depending on your interests, skills and experiences. If product and strategy is your thing, you could progress into a product management role; if you’d like to stay closer to quantitative analytics, you might specialize in credit risk. Data science, user research or design are also options for you. We are committed to moving your career forwards and developing Zopa’s leaders of tomorrow.      
 
“There’s no better feeling than when we’ve just released a new feature, we’ve fixed a problem that was going on with our platform and we see customers noticing it and leaving us reviews and saying ‘that’s so good, or you know this is a great product, thank you for having it, it just makes it worth it!” Delphine, Product Manager   

To thrive here, you’ll need to:
 
Champion our customers. Whatever your role, you’ll be close to our customers. We care passionately about doing the best for them.
 
Help us make fearless choices. Our environment is fast-paced, agile and open. You’ll solve interesting and challenging problems, and be trusted and empowered to bring your ideas to life.
 
Walk the talk. Like us, you’ll be honest, stick to your promises and face the tough moments head-on.
 
Win smarter. You’ll be always on the lookout for a better way of doing things, going beyond ‘good enough’ and welcoming different points of view.
 
Be in it together. You’ll join an ambitious, diverse and all-round approachable team with a mix of ideas and talents who inspire each other to be better every day.

 
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to great products and unique company culture. We simply can’t expect to empower our customers to better manage their money without challenging the current status quo. Creating the best place for money is no easy task, which is why we need talent from all walks of life.