Repayments Agent

Operations – Repayments
Full Time
Hello there. We’re Zopa the Feel Good MoneyTM company.
In 2005 we built the first ever peer-to-peer lending company to give people access to simpler, better-value loans and investments. Since then we’ve helped hundreds of thousands of customers take the stress out of money by building our business on honesty, transparency and trust.

It works so well that we want to give our customers access to other great products and tools, empowering them to better manage their money. That’s why, in December 2018, we launched a different type of bank, allowing us to bring a greater range of smart finance products to even more people.

The Repayments Team are a specialised team within Zopa's highly recommended customer services, assisting with the earliest stages of borrower arrears to maximise the recovery of new arrears cases. As a repayments agent, you will provide outstanding repayments and administrative support, with the opportunity for great career development and unparalleled learning!

On a day to day basis you’ll be:

    • Making outbound calls daily to discuss repayment of the borrower’s outstanding arrears
    • Receiving inbound calls regarding account queries, handling disputes, taking payments and setting arrangements
    • Responding to customer and third party emails
    • Administrative work dealing with correspondence from third parties such as debt management companies and borrowers
    • Setting arrangements based on offers relating to borrowers financial difficulties

This is the background we'd like to see on your CV/profile:

    • Previous experience working in a customer focused environment, with telephone/call centre experience preferable
    • Minimum six months previous experience within a debt recovery/collections role would be great but not essential 
    • Familiar with FCA regulation, data protection, and anti-money laundering principles
    • Excellent oral and written communication skills
    • Punctual and flexible in adapting to changing environments based on role requirements
    • Confident using Microsoft Office such as Outlook, Excel and Word

On a personal level, these are the qualities we’d like to see:

    • Friendly
    • Empathetic
    • Self-motivated
    • Excellent teammate
    • There will be the opportunity for the expansion and development of this role for the successful candidate
Watch our team video here:

Ok, I’m in. What can Zopa offer me?
· A relaxed and informal office overlooking the Thames at London Bridge, full of break out spaces for collaborative working, and of course the obligatory office bean bags, which no one can ever get up from with dignity
·  A genuine promise that everyone is welcome at Zopa – regardless of age, disability, gender, sexual orientation, parental status, race or religion
· Transparent and informative weekly team meetings on Friday’s afternoons with drinks
·  On site Yoga classes weekly
·  A games room with well used ping pong and football tables
·  A dedicated room for meditation, relaxation and prayer
· To surround you with a group of like-minded Zopians who operate with passion and integrity
·  A tailor-made integration plan to set you up for success and an ongoing focus on your performance and development
· Two paid days per year to volunteer for a good cause of your choice
·  Free tea and coffee throughout the day
·  Free breakfast every morning
·  A competitive compensation and benefits package
· We can’t guarantee it, but we’re always open to a chat about flexible working
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.