Delivery Manager

London /
Core Services – Core Services /
Employee - Permanent
/ Hybrid
Our Story
Hello there. We’re Zopa.
We began our journey in 2005 with the drive to deliver customer-first financial products. Fast forward to 2020, we shifted gears and became a digital bank, leveraging our customer knowledge, money expertise and technical agility to forge ahead. Our diverse team is united by a mission to create simple, fair and honest financial products that have the customers’ needs at their heart.
We’re regularly recognised at industry awards for our game-changing products and are proud to be one of the market leaders in consumer lending in the UK. But our work doesn’t stop there. 
After securing £220 million in our 2021 funding round led by SoftBank, we’ve entered the next stage in our journey. So far, we’ve lent out over £8 billion and made money work better for over half a million people across the UK who were looking to borrow or save with us. In less than 2 years after becoming a bank, we hit £2 billion in customer deposits and we’re also a top 5 credit card issuer in the UK. And this is just the beginning.
We’re set on achieving big things with ambitious growth targets to match. This means there's a range of opportunities for you to excel and develop through a career at Zopa, while building better banking products that truly matter to our customers.   
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa. For a closer look at our culture, check out our latest video here. And if you want to join us, have a look at our current open roles!

The team

This role sits in our Core Services Tribe which is responsible for managing the essential platforms each of our customer products are dependent on. This includes payments and transactions, membership, and authentication as well as other systems that enable us to provide the important functionality to create the products our customers need. The Core Services Tribe are focused on how we can continuously improve these services as we grow at scale with new products launching this year and more customers joining Zopa.

As a Delivery Manager at Zopa your role is to develop the confidence that the right people are doing the right work, at the right time and in the most efficient way possible. This means facilitating key cross-functional programmes across the organisation, acting like glue in bringing stakeholders together for collaboration and transparency and championing our OKR process to ensure your team is delivery against their commitments at the right cadence. 

The role:

    • Driving continuous improvement across teams
    • Facilitating retrospectives, health checks and steering teams towards Agile ways of working and self-organisation
    • Working in cross-functional teams within Tech and the wider business
    • Executing cross tribe strategic programmes
    • Aligning the business through Objectives and Key Results
    • Providing momentum and visual representation how the programme is progressing
    • Coaching others through Agile ways of working
    • Working across DevOps and Site Reliability teams

About you:

    • You enjoy acting as a servant leader.
    • Passionate about Agile ways of working.
    • Experienced working within DevOps/SRE environments
    • Skilled at bringing people together to solve problems.
    • Effective at coaching and influencing others.
    • You have great situational awareness.
    • Experienced in the delivery of complex projects.
    • Proficient experience using Jira and Confluence.
    • Scrum Master (CSM) or Professional Scrum Master (PSM) certified

Added bonus

    • Experience with Flight levels or LeSS
    • Previously worked in a Fintech environment

Flexible working? Yes please!

Whether you want to come into our open-plan, riverside London Bridge office or work from the comfort of your own home (or both!), you’ll be able to decide on an approach with your manager, looking at what works best for you, your role and your team.

Not only that – you'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one. 

*Subject to having the right to work in the country of choice

To thrive here, you’ll need to:
Champion our customers. Whatever your role, you’ll be close to our customers. We care passionately about doing the best for them.
Help us make fearless choices. Our environment is fast-paced, agile and open. You’ll solve interesting and challenging problems, and be trusted and empowered to bring your ideas to life.
Walk the talk. Like us, you’ll be honest, stick to your promises and face the tough moments head-on.
Win smarter. You’ll be always on the lookout for a better way of doing things, going beyond ‘good enough’ and welcoming different points of view.
Be in it together. You’ll join an ambitious, diverse and all-round approachable team with a mix of ideas and talents who inspire each other to be better every day.

Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to great products and unique company culture. We simply can’t expect to empower our customers to better manage their money without challenging the current status quo. Creating the best place for money is no easy task, which is why we need talent from all walks of life.