Director of Central Analytics

Credit & Risk – Credit & Risk /
Employee - Permanent /
Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. 

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife

Our new Analytics Director opportunity is part of our Lending Analytics team, responsible for analytics across all of ouraward-winning lending products, including Personal Loans, Credit Cards, Auto Finance and Point of Sale lending. With over £2bn of lending balances and large growth predicted over the next few years we need a data driven leader to develop and lead a team that can provide the insights that shape the strategic direction and decision making of our product managers and credit team. 
You will lead a large team of managers and analysts that support our lending product tribes. You will be an experienced analytical leader, helping to develop and nurture a team to perform industry leading analytics. This will apply to a wide range of analytics problems, developing NPV models, implementing dashboards and designing tests or metrics for new product strategies. 
You will work as part of the Analytics team in Zopa, but you will be working closely with people across the business, especially Product. You will partner with our data and analytics engineering teams to ensure our datamarts are well structured and contain the right data. Then you will develop management reports used across the bank and externally with regulators. You will use these reports, along with models and ad-hoc analysis to help our Product and Credit Leadership team make key strategic decisions. 
With the team focusing on Zopa’s core business there is huge opportunity for real career defining impact! 

A day in the life...

    • Lead a large team of analysts, helping to set their goals and develop their analytical skills 
    • Problem solving with leadership teams in credit risk and product management to develop new business strategies 
    • Developing analytical infrastructure, from data reporting and dashboards to modelling and analytical frameworks 
    • Proactively managing your team’s priorities to support objectives across a range of different lending products with a variety of different types of stakeholders 
    • Defining key metrics to oversee business objectives and manage key risks 
    • Modelling the impact of potential and recently launched features on customer satisfaction and financial outcomes 
    • Generating key insight from data and using this insight to drive decision making – this will be across product development, pricing, risk, and management reporting 

About you...

    • You are an experienced people leader, who has managed other people managers
    • You're analytical by nature with excellent attention for detail 
    • You are an expert in analytical tooling and systems (e.g. SQL, Python, Dbt, Tableau), and can drive the development of systems and ways of working required for an industry leading analytical function 
    • You are a problem solver and enjoy using analytics to develop solutions to a variety of different business problems 
    • You can communicate your insights succinctly and influence key stakeholders across the business 
    • You treat others with respect but you’re not afraid to challenge them sensitively
    • You are empathetic. You do the right thing for customers, even if it’s the more challenging option
    • You have experience working closely with product and BI teams to build strategies and solutions
    • Previous experience of retail lending products (including loans, credit cards, auto-finance and Point of Sale) is a bonus 


Flexible working? Yes please!
At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work-life balance. Our teams work in a hybrid manner, from our vibrant UK offices and the comfort of their own homes, at a frequency that suits the team and the work they do.
Not only that – you'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.

*Subject to having the right to work in the country of choice

Diversity Statement

Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.