Service Lead of ITSC

India, Ahmedabad
ZURU Tech – DevOps & IT /
Full-Time /
On-site

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Service Lead of ITSC

  • What is your current Location?Are you open to working from our Ahmedabad office and collaborating with teams in China (remote syncs)?
  • How many years of experience do you have in IT service management?
  • Have you worked with any global HQ team to implement IT processes (like incident management or change control)?If yes, please describe briefly
  • Have you used or implemented any IT frameworks (like ITIL or ISO 20000)?If yes, which ones?
  • Have you built or maintained a knowledge base or SOPs for IT support teams?
  • Have you worked with tools like ZOHO ServiceDesk, Freshservice, or any IT ticketing tool?If yes, which ones?
  • Have you trained or mentored IT support team members before?Have you trained or mentored IT support team members before?
  • Do you have experience auditing IT processes or tracking SLAs?
  • Have you created or followed processes for vendor or compliance management in India?
  • Which certifications (if any) do you hold?
  • Current CTC (Fixed + Variable)
  • Expected CTC
  • Notice Period:In days