Are you currently located in Ahmedabad? If not, are you willing to relocate and work from the Ahmedabad office (5 days a week)?✱

Are you comfortable working in night shifts and rotational shifts, especially to support US, NZ, and China time zones?✱

What is your current CTC ?✱

What is your ECTC?✱

What is your current notice period?✱

Do you have 1–2 years of experience in L1 IT support or helpdesk roles, preferably in a global or remote setup?✱

Which operating systems and tools have you worked with (e.g., Windows, macOS, Microsoft 365, RDP, remote support tools)?✱

Do you have hands-on experience resolving VPN, network connectivity, or basic cloud-based tool issues (e.g., email configuration, file sharing)?✱

Have you worked with any service desk or ticketing systems like ZOHO SDP, ServiceNow, or Jira?✱

Are you familiar with ITIL concepts like SLAs, incident management, and escalation protocols?✱