Community Manager (maternity cover)
New Zealand, Auckland
ZURU Edge – Marketing /
Fix-Term /
On-site
Join Us for a Year of Community Management Excellence! 🌟
Elevate your career with a leading FMCG brand in a dynamic, community-focused role.
12 months fix-term (maternity cover) | Start date: October 2024
About ZURU
ZURU is on a mission to disrupt industries, challenge the status quo, and catalyze change through radical innovation and advances in automation. This is in play in different pillars of the company: ZURU Toys are re-imagining what it means to play; ZURU Tech is shaping a better future by leading the next building revolution; and ZURU Edge is pioneering new-generation FMCG brands to better serve modern consumers.
Founded in 2003 by EY Entrepreneur of the Year and World Entrepreneur Hall of Fame brothers Nick and Mat Mowbray, ZURU has quickly grown to a team of over 5,000 direct and indirect members across more than 30 international locations.
One of the largest toy companies in the world, our globally recognized and award-winning brands include Bunch O Balloons, Mini Brands, XSHOT, Rainbocorns, and Smashers. Our global FMCG brands include MONDAY Haircare, Rascals, NOOD, BONKERS, and Gumi Yum Surprise.
Your Role
You will directly contribute to brand and market success by providing exceptional customer service. The role will involve managing daily customer interactions on social media platforms and email, monitoring and reporting on customer engagement and working closely with our Customer Service Manager and Brand Marketing Manager ensuring a best-in-class customer journey. To be successful in this role you will use your product experiences as well as empathy to truly understand consumer concerns and queries, finding individual and tailored solutions which are effectively communicated across all our virtual touchpoints.
What you will do
- Ensure the customer journey and experience is best-in-class through responding to and interacting with customers across social platforms and email communication.
- Establish excellent knowledge of brands and their product ranges so that customers receive best-in-class responses with full information.
- Work directly with Customer Service Manager to address any complex queries from customers and ensure these are handled seamlessly.
- Keep records of customer interactions, transactions, comments and complaints.
- Monthly reporting to the wider brand team on hero customer feedback, common requests, product issues and feedback to ensure customer needs are always governing ongoing strategies.
- Week to week reporting on defective stock issues and managing replacement stock send- outs to drive brand love.
- Support the customer service team and ensure their quality is at the ZURU standard.
Required
- Experience in community manager or similar customer service role
- Excellent verbal communication and writing skills
- Excellent interpersonal skills
- Familiarity with social media management and marketing
- Ability to multi-task, prioritize and be organized
ABOUT ZURU
ZURU is on a quest to reimagine tomorrow. Founded in 2003, ZURU Group has rapidly grown and now spans three core divisions—ZURU Toys, ZURU Edge (consumer goods) and ZURU Tech (construction).
Known for its cutting-edge software and world-leading automation and manufacturing systems, ZURU has over 5,000 team members in over 30 global locations, making it perfectly placed to continue building its reputation as one of the fastest-growing and most disruptive companies in the world.
At ZURU, we have cultivated a high-performing culture that encourages excellence. Our team works towards ambitious goals, learning, performing, and improving together, all while having fun. We empower talented individuals to do their best work every day.
At ZURU, you get out what you put in. You are responsible for driving your own career and we provide the platform to achieve it. As ZURU is on such a fast growth trajectory, there are opportunities here that you won’t find anywhere else.
Get to know us a little better by checking out @lifeatzuru on Instagram or www.zuru.com.
WHAT WE OFFER
🌱 Culture for Growth
🧘 Health & Well Being Benefits (including an onsite 24/7 gym)
🌎 Global Opportunities
💡 Surrounded by an A Player Team
💰 Competitive Remuneration
🐶 Furry Office Friends
🍓 Lots of fresh fruit, coffee, pals fridge and more
ZURU – Reimagining tomorrow 🚀
#LI-JK1
