Customer Support (live-chat)
Ivano Frankivsk
CyberCare – Customer Success /
Remote
Hi there! We’re CyberCare - part of Tesonet Accelerator - a customer care company for global tech brands. We combine AI-powered automation with a human touch to create smooth, stress-free experiences for millions of technology users worldwide. With 450+ professionals on board, we make techworld easy - one customer at a time.
As a Customer Support Specialist, you’ll be on the front lines of creating great customer experiences for top tech brands like NordVPN, Surfshark and Saily. Whether it’s solving an issue, answering a question, or just making someone’s day easier, you’ll be doing it with the help of smart tools and an even smarter team.
Your Day-to-Day
- Support NordVPN customers via live-chat. No phone calls over here!
- Troubleshoot tech issues and help with billing inquiries.
- Make customers happy by resolving their concerns.
- Turn users into fans through top-notch support.
- Bring empathy, patience, and a positive vibe to every interaction.
What We Expect From You
- Fluency in English.
- Basic know-how of Windows/MacOS.
- Confidence in multitasking and providing technical support.
- A calm, customer-first mindset - even under pressure.
- Positive, proactive, and motivated attitude.
- Ability to work rotating day and evening shifts full-time.
- Ability to work remotely from Ivano Frankivsk city.
What You Will Take From Us
- Smooth start in tech with onboarding & mentorship.
- Work with world-known products & smart tools.
- Flexible shifts for students.
- Possibility to work remotely.
- Clear growth path - move into Product, AI, Marketing & more.
- Fun team, regular events & team building activities.
- Salary from $750/month (plus performance bonus up to $300 /month) + annual salary reviews.
- Health insurance & plenty of extra perks.
