Customer Success - Intern
Bangalore
Marketing & Customer Success – Customer Success /
Internship /
Hybrid
We are looking for a proactive CSM Intern to support our Customer Success Managers with renewal outreach. This is an entry-level internship wherein the primary responsibility will be to connect with customers via phone, assisting the CSM team in driving renewal conversations.
This is a 4-month internship opportunity.
What you'll do...
- Make outbound calls to US-based users during renewal periods and support them through the process.
- Maintain up-to-date customer data in the CRM, ensuring accuracy and usability across teams.
- Assist the CSM team in ensuring smooth and timely renewal processes, along with handling other miscellaneous tasks as needed.
Who you are...
- Someone with 0-1 year of experience, looking to enter the success vertical in the SaaS space
- Good communications and the right energy to collaborate in a fast growing organisation
- The success team works in office from Monday to Thursday & Remote on Friday (430PM to 12AM)
