Customer Enablement & Training
US-Remote
Services and Support – Customer Success /
Full-Time /
Remote
About Actian
Actian empowers enterprises to confidently manage and govern data at scale. Organizations trust Actian data management and data intelligence solutions to streamline complex data environments and accelerate the delivery of AI-ready data. Designed to be flexible, Actian solutions integrate seamlessly and perform reliably across on-premises, cloud, and hybrid environments.
Join our dynamic culture and team of enthusiastic, bright minds and be part of an environment where you can innovate and collaborate in a context that has lasting, transformative impact in the worlds of data management, integration, and analytics.
Actian’s Experience Design (UX) Team exists to provide exceptional experiences for our customers by helping them realize the value and success from working with Actian’s products and services. The UX team designs and delivers quality experiences by turning customer needs and user insights into actionable ideas to help them solve their business challenges through the Actian Data Platform.
The Customer Enablement & Training Specialist at Actian plays a key role in helping customers successfully adopt Actian’s Cloud solutions—including Data Intelligence, Data Observability, and Data Management—by collaborating closely with Customer Success Managers (CSMs), Product, Technical Support, Cloud Services, and User Education teams.
With a focus on data governance, data cataloging, metadata management, data observability, and data quality, this role supports and accelerates adoption efforts for these solutions by creating and delivering customer enablement programs that equip customers to onboard effectively, build product proficiency, and realize business value faster. This includes designing scalable customer enablement programs, delivering enterprise training and train-the-trainer initiatives, and preparing Actian’s internal delivery teams to support new features effectively.
A particular focus will be on empowering key user personas such as data stewards with clear pathways to success through toolkits, guides, webinars, and gamification strategies designed to deepen engagement and encourage sustained adoption.
This is a high-impact role for someone who excels at collaboration, thrives on enabling others, and is passionate about helping both customers and internal teams succeed.
Key Responsibilities:
- Customer Enablement Strategy: Design and execute a customer enablement framework that supports onboarding, drives feature engagement, and builds long-term proficiency—working in partnership with CSMs to align enablement efforts with customer adoption goals.
- Empowering Key Personas: Develop engaging programs and resources (e.g., toolkits, self-service guides, webinars, gamified recognitions) to help key user personas to become confident and effective users of Actian’s Cloud products.
- Training Development & Delivery: Deliver high-impact training for enterprise customers—including live workshops, webinars, recorded content, and train-the-trainer programs—tailored for technical and business audiences.
- Content Creation: Develop high-quality enablement materials such as use-case-driven playbooks, quick-start guides, video tutorials, and best practice documentation.
- Effectiveness Measurement: Measure the impact of onboarding, enablement, and training programs using key metrics (e.g., CSAT, adoption rates) and use insights to continuously improve program quality and outcomes.
- Internal Enablement: Collaborate with Product and cross-functional leaders to train internal delivery teams (Customer Success, Support, Cloud Services, User Education) on new product features and customer-facing best practices.
- Cross-functional Collaboration: Partner with CSMs to identify adoption challenges and align enablement initiatives with customer needs, product releases, and strategic priorities.
- Continuous Improvement: Collect feedback from customers and internal teams to refine programs and ensure they drive measurable business outcomes.
- Business Alignment: Align enablement strategies with company goals (retention, adoption, time to value, and CSAT/NPS)
Required Qualifications:
- 5 years of experience in customer enablement, product training, or user education for SaaS or enterprise software in the data management, data governance, or data catalog space.
- Knowledge of data governance, metadata management, data cataloging, data lineage, data observability, and data quality methods and concepts.
- Proven experience designing and delivering enablement and training programs for enterprise customers and internal delivery teams.
- Strong instructional design and facilitation skills, with the ability to create clear, engaging, and effective learning experiences.
- Excellent communication and presentation skills, comfortable engaging with technical and non-technical audiences at all levels.
- Understanding of cloud architectures and data ecosystems, including SaaS, hybrid, and multi-cloud environments.
- Collaborative mindset and ability to work cross-functionally with Customer Success, Product, Technical Support, Cloud Services, and User Education teams.
- Customer-first mindset with a passion for helping organizations achieve success.
Preferred Qualifications:
- Experience building train-the-trainer models for enterprise organizations.
- Familiarity with user analytics tools (e.g., Pendo) and how insights can inform enablement priorities.
- Experience in developing microlearning or e-learning content.
- Experience with AI tools and methods to scale enablement and deliver personalized learning at scale.
- Familiarity with customer success and CRM tools (e.g., ChurnZero).
