Client Account Executive
Remote
Client Success – Client Sales /
Full-time /
Remote
Job Type: Full-Time
We are seeking a strategic, customer-centric professional to drive retention, expansion, and executive engagement across a defined book of business. In this role, you will be responsible for reducing churn, identifying and closing expansion opportunities, and cultivating strong relationships with senior-level stakeholders to ensure long-term customer success. You’ll blend proactive risk management with a consultative sales approach, serving as a trusted advisor to our clients while contributing to overall revenue growth and strategic account health.
Key Responsibilities
- Customer Retention & Risk Management
- Execute strategies to improve gross retention (reducing churn) and net retention (expansion growth).
- Proactively identify and mitigate at-risk accounts, ensuring long-term customer success.
- Monitor customer health scores, product adoption, and renewal risks.
- Upsell & Expansion
- Identify, qualify, and close upsell and cross-sell opportunities within a defined book of business.
- Effectively manage the upsell pipeline, ensuring a formalized sales process is followed.
- Add revenue to the overall book of business through existing customer growth.
- Executive-Level Customer Communication
- Build and maintain high-level relationships with customer executives to ensure alignment on strategic goals.
- Ensure consistent communication with customer executives to strengthen long-term partnerships.
Qualifications and Experience
- 3+ years of experience in account management, customer success, or sales
- Experience selling into HR decision makers and navigating complex stakeholder environments
- Experience selling SaaS or a subscription-based business required.
- Strong experience with CRM (Salesforce preferred) and customer success data analysis
- Exceptional executive communication skills, with the ability to influence at all levels.
$90,000 - $100,000 a year
Salary listed is for the base salary. This position is also eligible for quarterly, semi-annual, and annual bonuses.
Benefits:
-Work from anywhere within the US for most roles
-Competitive Salary
-Medical, Dental, and Vision Insurance
-Flexible PTO
-401K - 100% vested with ~4% match
-12 Paid Holidays
-Company Laptop
-Reimbursement for home office expenses
-Employee Referral Bonuses
-Short-Term and Long-Term Disability Insurance
-FSA & HSA Options
-Life Insurance
-Personal and Professional Development
-Employee Assistance Program (Mental Health)
-Parental Leave + baby bonus
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
