Director of Clinician Success
North Carolina
KBH Leadership – Clinical Leadership /
Full-Time /
Remote
The Director of Clinician Success is a mission-driven, remote-based clinical leader responsible for elevating clinician capabilities and advancing excellence across the clinician career journey—from RBT to Clinical Director. This role plays a critical part in enabling Kind Behavioral Health’s (KBH) commitment to consistent, high-quality, and person-centered care by building the conditions, competencies, and systems needed for clinicians to thrive.
Reporting to the Chief Clinical Officer, the Director leads the development, alignment, and implementation of clinician-facing systems and content that support onboarding, growth, and professional development. This includes leading KBH’s BACB ACE Provider designation, overseeing our clinician education strategy, and ensuring clinical expectations are clear, aligned, and scalable across the organization. The Director translates regulatory standards and organizational values into cohesive development systems that are embedded in daily practice, equipping clinicians to meet external requirements (e.g., BACB, CASP, CPT codes), reflect key industry movements (e.g., compassionate care, neurodivergence), and deliver on KBH’s internal performance expectations.
The Director also oversees the evolution of KBH’s Fieldwork Program, ensuring RBTs on the BCBA path receive high-quality training and supervision that fosters day-one readiness. In parallel, they ensure onboarding experiences for RBTs, BCBAs, ACDs, and CDs build clinical confidence, clarity, and implementation quality from the outset. Throughout a clinician’s tenure, the Director partners across departments—including Clinical Standards, Learning & Development, Talent, and Regional Leadership—to ensure clinician tools, systems, and messages are connected and cohesive.
This is a remote-based leadership role with regular travel required to support onsite clinic visits and company events
Responsibilities - Clinician Development & Growth
- Lead the design, rollout, and refinement of development tools and growth paths that support RBT, BCBA, ACD, and CD onboarding, growth, and long-term success.
- Support a scalable framework for BCBA mentorship and competency progression aligned with KBH’s clinical standards.
- Partner with Learning & Development to ensure training content supports practical application and clinician readiness.
Responsibilities - Clinical Performance & Quality Support
- Ensure KBH’s Fieldwork Program delivers aligned supervision and skill-building tools that prepare trainees to meet BACB certification standards and KBH’s expectations for day-one readiness.
- Oversee clinician content, systems, and expectations across the career journey—from RBT to CD—to ensure consistency and alignment with the KBH way. Clinical Performance & Quality Support
- Collaborate with clinical leadership to define, communicate, and reinforce BCBA expectations for implementation quality, documentation, supervision, and case management.
- Leverage audit, performance, and fidelity data to identify areas for improvement and recommend systemic solutions.
- Define and monitor success using clinician-facing KPIs, onboarding data, and experience metrics to guide improvements and inform enterprise reporting.
- Oversee KBH’s ACE Provider designation and ensure alignment with BACB CEU requirements and industry trends.
- Ensure alignment of clinician-facing materials across departments (e.g., Clinical, People) and platforms (e.g., LMS, visual tools, job aids).
Responsibilities - Cross-Functional Partnership & Influence
- Partner with Clinic Directors, Associate Clinic Directors, and Regional Leadership to build clinician capability and readiness.
- Collaborate with Clinical Standards, Fieldwork Program leaders, and Talent Development to align clinician development systems.
- Ensure clinician-facing systems and processes are feasible, user friendly, and integrated into KBH’s clinic operations.
Responsibilities - Culture, Mentorship & Talent Development
- Promote a culture of feedback, professional growth, and accountability across KBH’s clinical teams.
- Coach and mentor clinical leaders to effectively support clinician growth and performance.
- Identify emerging clinician needs and ensure supports evolve accordingly.
Role Qualifications:
- Master's Degree in Applied Behavior Analysis or a related field - required.
- BCBA certification in active, good standing with the BACB - required.
- 5+ years experience delivering ABA services and leading clinician development - required.
- 2+ years of demonstrated success leading an ABA clinic or regional clinical team (e.g., as a Clinic Director or equivalent), with accountability for clinical quality, team development, and operational outcomes - required.
- Experience working across clinics or regions to influence clinician effectiveness and systems implementation - required.
- Experience designing tools and learning systems that support clinician development and performance - required.
- Experience leading BACB-aligned education and supervision programs (e.g., CEUs, fieldwork) - required.
- Proven success leading enterprise-wide clinical initiatives and aligning clinician development with organizational goals - required.
- Experience applying instructional design principles to support learning and competency development - preferred.
- Experience designing competency-based clinical career pathways to support development and advancement - preferred.
- Experience embedding trauma informed, neurodiversity affirming, or culturally responsive practices into clinician training - preferred.
Role-Specific Competencies:
- Strategic Communication: Communicates expectations clearly and consistently to various audiences.
- Mentorship & Development: Fosters growth in others through encouragement, coaching, and accountability.
- Change Agility: Helps others adapt to new expectations and tools in a dynamic environment.
- Cultural Stewardship: Models and promotes a positive, inclusive, and growth-oriented culture.
- Execution & Follow-Through: Translates plans into action and ensures sustained implementation.
- Data-Informed Practice: Uses data to identify trends and prioritize support.
- Clinician Onboarding & Growth: Designs and implements frameworks that build BCBA capability from onboarding through career advancement.
- Performance Support Systems: Develops tools and structures that improve fidelity, documentation, and role clarity.
- Clinical Standards Translation: Translates clinical expectations—including regulatory requirements and evolving concepts such as compassionate care and neurodiversity—into day-to-day practice across diverse settings.
- Cross-Functional Collaboration: Effectively collaborates across departments to align clinical and operational systems.
- Systems Thinking: Recognizes interdependencies across roles and systems, ensuring solutions are scalable and integrated.
- Feedback & Coaching: Provides direct and indirect coaching to help clinicians meet high expectations.
Kind Behavioral Health (KBH) is an equal opportunity employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
